Sales Associate The UPS Store

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

Delivers outstanding customer service to walk-in customers and telephone inquiries

Continuously practices good listening skills with customers, UPS Store team members, and leadership

Takes ownership of the customer's shipping needs and offers viable solutions

Takes action to learn all product and service offerings, alternative solutions, and industry trends

Operates all equipment, software, and devices in an expert fashion and is willing to teach others, maintains a clean, organized, and safe working environment

Performs other duties as assigned, develops as a team player and is critical to the production process

Operates and maintains print and finishing equipment, produces/designs, proofs, and updates materials for customer projects

Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience

Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed

May open and/or close the store and perform end-of-day accounting, etc.

Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents, produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC

Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions

Takes ownership of the customer's shipping needs and offers viable solutions, understands and fulfills the needs of walk-in customers and telephone/email inquiries

QUALIFICATIONS

High school diploma or GED required, strong computer skills, including Microsoft Office and Adobe Suites, outstanding phone skills, strong verbal and written communication skills, including spelling and math, prompt, reliable, and responsible, able to lift 40 pounds

Job Type: Full and Part time

Pay: $14.00 per hour

Expected hours: 20 – 40 per week

Must be able to work opening and closing shifts and weekends.

Benefits:

• Flexible Schedule
• Attendance Bonus
• Performance Bonus

Shift:

• 8 hour Shift
• 4 hour Shift

Education:

• High school or equivalent (Preferred)

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• Flexible schedule

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)

Ability to Commute:

• Chattanooga, TN 37408 (Required)

Work Location: In person

Salary : $14