Retail Sales & Customer Service Associate

Retail Sales & Customer Service Associate

The UPS Store

We’re looking for a dependable, energetic, and customer-focused person to join our team at The UPS Store.

This is more than a traditional cashier position. Our associates help customers with shipping, packaging, printing, mailbox services, returns, document services, and much more. Every day is different, and we provide paid training to help you learn the business and become confident recommending the right solutions to our customers.

If you enjoy working with people, learning new things, staying busy, and being part of a team, this could be a great fit.

What You'll Do

As a Retail Sales & Customer Service Associate, you will:

• Provide friendly, professional, and helpful service to every customer.
• Assist customers with shipping, packaging, returns, printing, copying, mailbox services, and other store services.
• Ask questions and listen to customers so you can recommend the best products and services for their needs.
• Explain available options and help customers make informed purchasing decisions.
• Process transactions accurately using our point-of-sale and shipping systems.
• Learn to operate printers, copiers, finishing equipment, and other store technology.
• Handle multiple customers and tasks while maintaining accuracy and a positive attitude.
• Help maintain a clean, organized, professional, and welcoming store.
• Work cooperatively with other team members and store leadership.
• Continue learning our products, services, systems, and sales techniques through ongoing training.

What We're Looking For

Dependability is extremely important to us. Our stores operate with small teams, so every team member plays an important role.

Our strongest associates are:

• Reliable and punctual.
• Friendly, positive, and comfortable talking with customers.
• Willing to learn and receptive to coaching and feedback.
• Comfortable recommending and selling products and services.
• Able to work efficiently in a fast-paced environment.
• Detail-oriented and able to follow established procedures.
• Comfortable using computers and learning new technology.
• Able to multitask without sacrificing customer service.
• Team-oriented and willing to help wherever needed.
• Professional in appearance, communication, and attitude.

Previous retail, sales, customer service, printing, or shipping experience is helpful, but not required. We are willing to train the right person.

Schedule

Part-Time: Approximately 20–25 Hours Per Week

Availability may include:

• Weekdays
• Saturdays
• Sundays
• Additional hours during busy periods and holiday seasons

Scheduling needs may vary by location.

What We Offer

• Paid training
• Biweekly pay
• Monthly performance incentive opportunities after 90 days
• Opportunities to learn valuable sales, customer service, shipping, printing, and business skills
• Ongoing training and development
• Opportunity for advancement for high-performing team members

We believe in promoting people who demonstrate strong customer service, dependability, initiative, sales ability, and leadership potential.

Physical Requirements

This position requires standing for extended periods and regularly handling packages. Associates must be able to safely lift and move packages associated with normal store operations, with or without reasonable accommodation.

A Great Fit for Someone Who...

Enjoys working with people, likes staying busy, takes pride in doing things correctly, and wants an opportunity to learn and grow.

We're looking for people who want to become an important part of the team—not simply fill a shift.

If you're dependable, enjoy helping people, and are ready to learn, we'd like to hear from you.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $13 - $15