What are the responsibilities and job description for the Retail Sales Associate position at The UPS Store?
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, Notarizing Documents, Livescan Fingerprintng, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who tries to learn all aspects of the business in the shortest possible time.
RESPONSIBILITIES
- Notary Public and Livescan operator (we will provide training and education)
- Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
- Takes ownership of the customer's shipping needs and offers viable solutions
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
- Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
- Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
- Follows and understands quality guidelines
- Maintains a clean, organized, and safe working environment
- Performs other duties as required
- Monitors, evaluates, and maximizes customer service delivery and customer satisfaction
QUALIFICATIONS
- Notary Public (we will provide training but must qualify)
- Strong computer skills, Microsoft Office and Adobe Suites a plus
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 50 pounds
- Neat, clean, and professional appearance
- Willing to accept full accountability for Center operations
- Able to cross sell and up sell products and services
- Able to follow and understand quality guidelines
- Able to work and complete tasks independently in a quick turn environment
- Strong customer service skills and abilities
- Highly organized and detail oriented
- Must be an energetic self-starter who is driven to succeed
- Willing and able to work 30 to 40 hours per week for a 6-day work week
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Retail Associates & Cashiers: 1 year (Preferred)
Work Location: In person
Salary : $18 - $22