Retail Customer Service Associate (Part-time)

JOB DESCRIPTION
The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED or currently in High School, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• May open and/or close the store and perform end-of-day accounting, etc.
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Expertly operates POS equipment
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services

QUALIFICATIONS

• High school diploma or GED required, unless currently in High School
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40 pounds
• Neat, clean, and professional appearance
• Able to cross sell and up sell products and services
• Able to help customers with boxing and packaging their materials
• Able to operate and maintain print and finishing equipment

Job Type: Part-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Required Question: Do you have reliable means of transportation, excluding Uber and Lift?
• Required Question: What is your availability to work? Please list each day of the week available and time of that day you are available to work. (Ex. Monday 12 pm - 7:30 pm, Tue 8 am-5 pm etc) Our employee operation hours range from 7:45 am - 7:30 pm Monday - Friday, 8:45 am - 5:30 pm on Saturdays and 10:45 am or 11:45 till 4:30 or 5:30 on Sundays, depending on location.
• Required Question: Do you have a criminal record that includes felonie(s)?

Work Location: In person

Benefits:

Salary : $13 - $17