What are the responsibilities and job description for the Customer Service Representative position at The UPS Store?
The UPS Store is the largest retail network of shipping, postal, printing, and business service centers in North America, with over 5,500 locally owned locations. As a subsidiary of UPS, The UPS Store franchise locations provide a wide range of services including printing, packaging, shipping, mailbox services, and moving supplies for consumers and small businesses. Recognized as the No. 1 Postal & Business Services franchise for 31 consecutive years by Entrepreneur Magazine "Franchise 500," The UPS Store is also celebrated for its commitment to military veterans and overall brand excellence. With locations across the U.S. and Canada, The UPS Store supports entrepreneurs through accessible retail ownership opportunities.
The Customer Service Representative is a part-time, on-site role in Allentown, PA. Responsibilities include assisting customers with shipping, postal, and printing services while ensuring exceptional customer experiences. Tasks encompass handling inquiries, resolving concerns, and maintaining thorough knowledge of the products and services offered at the store. Additionally, the role involves packaging and processing shipments, operating point-of-sale systems, and maintaining a well-organized store environment to enhance customer satisfaction.
- Strong skills in Customer Service, ensuring a positive Customer Experience, and maintaining Customer Satisfaction
- Ability to provide effective and professional Customer Support in a retail environment
- Excellent interpersonal and communication skills
- Proficiency with basic computer systems and point-of-sale systems
- Attention to detail and organizational skills
- Ability to work collaboratively with a team
- Prior experience in a customer-facing role is a plus
- High school diploma or equivalent