What are the responsibilities and job description for the Customer Service Representative position at The UPS Store?
NOW HIRING ENTHUSIASTIC, HARD-WORKING INDIVIDUALS WHO WOULD LIKE TO HELP OUR CUSTOMERS WITH ALL THEIR SHIPPING NEEDS!
Essential Duties and Responsibilities:
- Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
- Deliver exceptional customer service through customer engagement and quality product delivery.
- Be knowledgeable of products and services offered and properly promote them to the customers
- Identify customer needs and offer additional services which would benefit them.
- Receive, sort and place mail in mailboxes accurately.
- Record all sales transactions completely and accurately in point of sales system
- Pack contents for shipping using established procedures and products.
- Receive and prepare documents for printing.
- Operate numerous software programs.
- Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customers vehicle when requested.
- Process and document damaged shipments, late and lost package claims.
- Assist in merchandising the store, including stocking shelves with product ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re ordering supplies.
- Perform end of day duties: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
- Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
- General housekeeping duties
- Other duties as assigned.
Qualification Requirements: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
Education and/or Experience:
- 1 - 3 years customer service and sales experience in a retail environment. Point of sale, typing and computer experience required.
- Knowledge of Adobe Creative software or ability to learn new software highly desirable.
Language Skills:
- Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
- excellent verbal and written communication skills
Other Skills and Abilities:
Ability to lift 25-50lbs regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers and binding machinery, packaging tools, and complete customer paperwork.
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Education:
- High school or equivalent (Required)
Experience:
- POS: 1 year (Required)
- Customer service: 1 year (Required)
- Typing: 1 year (Required)
Ability to Commute:
- Newark, OH 43055 (Required)
Work Location: In person
Salary : $12 - $15
