What are the responsibilities and job description for the Customer Service Representative position at The UPS Store?
Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will have a passion for customer service and sales, possess excellent communication skills, and be able to handle a high volume of inbound and outbound calls.
Duties:
- Provide exceptional customer service by promptly responding to customer inquiries via phone, email, or chat
- Upsell products or services to customers based on their needs
- Analyze customer interactions to identify opportunities for improvement
- Perform data entry tasks accurately and efficiently
- Demonstrate strong phone etiquette at all times
Skills:
- Proven experience in sales or customer service roles
- Bilingual proficiency is a plus
- Excellent communication skills, both verbal and written
- Ability to upsell products or services effectively
- Strong analytical skills to assess customer needs and preferences
- Multilingual abilities are advantageous
- Proficiency in data entry tasks with attention to detail
- Demonstrated phone etiquette in customer interactions
Join our team as a Customer Service Representative and enjoy competitive pay, professional development opportunities, and a supportive work environment. If you meet the requirements and are ready to provide exceptional service to our customers, we encourage you to apply for this exciting opportunity.
Pay: $15.50 - $17.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
Ability to Commute:
- Missoula, MT 59802 (Preferred)
Work Location: In person
Benefits:
Job Training, Employee Discounts, Reduced or Flexible HoursSalary : $16 - $17