What are the responsibilities and job description for the Customer Service Associate position at The UPS Store Macomb?
Customer Service Associate
About Us
At The UPS Store, we do more than shipping. From packaging and mailbox rentals to small business support, we help our customers with the services they need to keep life and business moving. Our team is friendly, professional, and focused on creating a positive experience for every customer.
Job Description
We’re looking for a reliable and outgoing Customer Service Associate to join our team. You’ll be the first point of contact for customers, helping with shipping, packaging, mailbox services, and more. Whether you’re building work experience, looking for a flexible job while in school, or growing a career in customer service, this role offers valuable opportunities.
What You’ll Do
- Greet customers and assist with shipping, packaging, and mailbox services.
- Provide product and service recommendations.
- Operate the register and handle transactions accurately.
- Solve customer concerns with professionalism and a positive attitude.
- Support daily store operations: opening/closing, inventory, and upkeep.
- Share information about additional services such as mailbox rentals and custom packaging.
What We’re Looking For
- High school diploma or equivalent.
- Previous customer service experience is a plus, but not required.
- Strong communication and people skills.
- Comfortable with computers and multitasking in a fast-paced setting.
- A team player with a positive, can-do attitude.
Why Join Us?
- Pay: Starting at $14.00/hour, with performance-based raises.
- Flexible Hours: Great for students, part-timers, and those seeking balance.
- Growth Opportunities: Training and promotion from within.
- Team Environment: Friendly, supportive, and inclusive workplace.
- Employee Discounts: Savings on shipping and other services.
Job Types: Full-time, Part-time
Expected Hours: 10–20 per week
Benefits:
- Flexible scheduling
- Employee discount
Shift Options:
- 4-hour shift
- 8-hour shift
Requirements:
- Customer service experience preferred, but not required (We’ll train).
- Ability to commute to Macomb, MI 48042 (Required).
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Benefits:
- Flexible schedule
Experience:
- Customer service: 1 year (Preferred)
Location:
- Macomb, MI 48042 (Preferred)
Ability to Commute:
- Macomb, MI 48042 (Required)
Work Location: In person
Salary : $14