The UPS Store Retail Customer Sales Associate *Floating Position

Sales & Customer Experience Associate – The UPS Store

At The UPS Store, our mission is simple: provide an exceptional customer experience every single time while educating our customers so they feel confident in the services they choose.

We are looking for associates who understand that this is not just a transactional role—it is a customer experience role. Every interaction is an opportunity to guide, educate, and deliver real value.

What You’ll Do:

• Deliver a consistently exceptional customer experience from start to finish
• Educate customers on shipping, printing, and business service options so they can make informed decisions
• Take ownership of each interaction—no rushing, no dismissing, no shortcuts
• Communicate clearly, professionally, and confidently
• Handle complex situations with patience and problem-solving focus
• Maintain a clean, organized, and efficient store environment

What We Expect:

• A genuine commitment to helping people—not just completing transactions
• Strong communication skills and the ability to explain services in a simple, helpful way
• Attention to detail and pride in your work
• Reliability, accountability, and professionalism at all times
• Willingness to learn and continuously improve

Our Standards:

• We’re committed to delivering a high level of service and creating a positive, solutions-focused experience for every customer.

This means:

• Being present, engaged, and ready to help every time
• Understanding each customer’s needs and clearly guiding them to the best solution
• Confidently recommending additional services when they genuinely add value
• Taking pride in your work and following through on every interaction.

Additional Requirements:
This role includes opportunities to perform notary services. Candidates must be eligible to become a Washington State Notary Public, which requires passing a state background check.

A strong sense of integrity, attention to detail, and professionalism is essential, as this role involves handling sensitive customer documents and transactions.

At our Kenmore location, customers rely on us for more than convenience—they trust us for clear guidance, expertise, and consistency.

Every customer matters. Every interaction is an opportunity to build trust and deliver value.

Pay: $17.75 - $18.50 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Application Question(s):

• This position requires the candidate to become a notary public, if hired. Can you pass a background check to become a notary public?
• We are a retail storefront for UPS and are open 7 days a week. Do you have the availability to work any of the 7 days in a week? *Note, we do not schedule you 7 days straight, however we do require the availability.
• Do you have the availability to work any hours M-F 8am-6:30pm, Sat 9am-5pm & Sun 10am-3pm?
• This is a multi location position that may require the candidate to work between Kenmore, Shoreline & Edmonds. Do you have the ability to commute between Kenmore, Shoreline & Edmonds?
• We do a lot of printing at our stores. Do you have experience with Adobe Photoshop, InDesign or Illustrator? Do you have experience with any other Adobe programs that would separate you from the other candidates who apply?

Location:

• Kenmore, WA 98028 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Kenmore, WA 98028 (Required)

Work Location: In person

Salary : $18 - $19