What are the responsibilities and job description for the Store Associate position at The UPS Store Dumfries?
JOB DESCRIPTION The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Prompt, reliable, and responsible
- Able to lift 40 pounds
- Excellent written and verbal communication skills
- Retail/customer services experience
- Neat, clean, and professional appearance
- Non-smoking environment
- Detail oriented, organized, and able to multi-task
- Strong customer service skills and abilities
- Highly organized and detail oriented
- Strong computer skills, including Microsoft Office and Adobe Suites
BENEFITS
- Excellent Advancement Opportunities
- Direct Deposit
- Performance Bonus
- Flexible Schedule
- Formal Ongoing Training Program
- Formal On-the-Job Training Program
Application Questions:
- How many years of RETAIL experience do you have?
- What is the highest level of education you have completed?
- Are you authorized to work in the United States without sponsorship?
- Are you willing to undergo a background check, in accordance with local law/regulations?
- Do you speak bilingual?
- Are you able to work multiple locations of UPS Store? Dumfries, Annandale and Fort Belvior
Job Type: Part-time
Salary: $14.00 /hour Bonus
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Work Location: In person
Salary : $14