What are the responsibilities and job description for the Part-Time Center Associate position at The UPS Store #7224?
The Center Associate is the backbone of The UPS Store. The Associate is responsible for delivering world-class customer service to all retail customers. He/She receives and processes packages for shipment, prepares files for printing, assists customers with notary service, and operates point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options. The Associate exhibits confidence by knowing best practices as related to the industry. The ideal Center Associate candidate will have retail sales experience, strong computer and internet skills, a high school diploma/GED, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
- The UPS Store is a franchise that is locally owned and operated. We are not employees of United Parcel Service.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
- Maintains positive demeanor and energy while helping a high volume of customers
QUALIFICATIONS
- Prompt, reliable, and responsible
- Saturday and Sunday availability a must
- Strong computer skills, including Microsoft Office and Adobe Suites
- Able to operate independently and be self-driven to complete tasks
- Excellent verbal and written communication skills
- High school diploma required
- Able to lift 50 pounds
- Willing and able to work a very flexible, part-time schedule that may span Saturday thru Friday
BENEFITS
- Advancement opportunities, ability to grow within the company
- Company paid notary certification
Job Type: Part-time
Pay: $10.00 - $12.00 per hour
Experience:
- Customer Service/Retail: 1 year (Preferred)
Work Location: In person
Salary : $10 - $12