Retail Associate/Cashier/Customer Service THE UPS STORE Oakland Redwood RD

Full Job Description

• The UPS Store, the nation’s leading franchisor of business and postal services has an excellent opportunity for a sales and service associate in a fast-paced environment. The ideal candidate will have at least six months retail experience, with excellent customer service, sales and/or print skills. Must be well-organized and professional. We offer a competitive wage, supportive management, and a fun work environment.
• Launch your career with the industry leader in the shipping and communications business. If you have the ability to engage customers and sell products and services, you can have a rewarding (full time or part time) career with an industry leader. Computer, printing, customer service and sales skills a plus.
• Provide customers with efficient and effective service to exceed expectations while promoting products and services to meet their needs.

RESPONSIBILITIES

• If not already, highly recommend starting on getting a notary public certificate within 90 days of employment and provide notary public service for all customers. (The California Secretary of State requires a CA Department of Justice/FBI background check to become a notary).
• Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.
• Deliver exceptional customer service through customer engagement and quality product delivery.
• Be knowledgeable of products and services offered and properly promote them to customers.
• Identify customer needs and offer additional services which could benefit them.
• Receive, sort and place mail in mailboxes accurately.
• Record all sales transactions completely and accurately in Point of Sale system.
• Pack contents for shipping using established procedures and products.
• Receive and prepare documents for printing.
• Operate all other software packages.
• Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.
• Process and document damaged shipments, late and lost package claims.
• Assist in merchandising the store, including: stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.
• Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.
• Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.
• General housekeeping duties.
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 50 pounds or more
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
• Other duties as assigned by management.

Job Types: Part-time, Seasonal, Temporary

Pay: $17.34 - $20.34 per hour

Benefits:

• 401(k)
• Employee discount

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Certified Notary Public (Preferred)

Work Location: In person

Salary : $17 - $20