Graphic Designer & Print Production Associate

Job Summary
We’re looking for a motivated, customer-focused Print Production Associate & Designer who thrives in a retail environment and enjoys helping customers bring their projects to life. This role is ideal for someone who has basic design skills but is especially strong in customer service, print production, and staying organized in a fast-paced setting. You’ll assist walk-in customers, prepare and produce print jobs, provide accurate quotes, and help grow our print sales through excellent service and thoughtful upselling. We value team players who take initiative; someone who finishes a task and immediately asks, “What else can I help with?” If you enjoy hands-on work, interacting with customers, and being part of a team that succeeds together, this is a great fit.

Key Responsibilities

Print Production

• Operate print and finishing equipment to produce business cards, flyers, banners, and other materials with accuracy and consistency.

• Prepare customer files for print, ensuring correct sizing, bleed, resolution, and color mode.

• Maintain production areas, restock supplies, and ensure equipment is running smoothly.

• Prioritize and manage multiple print jobs while meeting deadlines.

Retail Customer Service

• Greet and assist walk-in customers, guiding them through placing print orders and understanding product options.

• Provide clear, friendly communication and help customers feel confident in their choices.

• Ask questions to understand customer needs and recommend upgrades or additional services that enhance their project.

• Build customer loyalty through reliable service and a positive attitude.

Sales Support & Upselling

• Confidently upsell and cross-sell print products (e.g., premium paper, lamination, additional copies, complementary items).

• Help customers explore additional services that may benefit their project.

• Support team goals by contributing to overall print sales growth.

Math & Quoting

• Accurately calculate print quotes, including square-foot pricing, quantity-based pricing, and finishing add-ons.

• Ring up print jobs correctly and ensure all charges are accounted for.

• Doublecheck measurements and pricing to avoid errors and maintain customer trust.

Teamwork & Initiative

• Communicate with the print team to keep workflow smooth and efficient.

• Proactively seek out additional tasks when your current work is complete.

• Be open to cross-training on various store services to become a versatile team member.

• Contribute ideas and maintain a positive, collaborative work environment.

Required Skills & Experience

• Fundamental design ability and familiarity with Adobe Creative Suite (InDesign, Photoshop, Illustrator).

• Strong retail customer service skills, comfortable interacting with customers and helping them make decisions.

• Ability to perform basic math for quoting, measuring, and pricing print jobs.

• Organized, detail-oriented, and able to manage multiple tasks at once.

• Motivated, dependable, and eager to take initiative.

• A team player who communicates clearly and seeks ways to support the group.

Work Hours

Availability Monday through Friday, 8:00 AM to 7:00 PM, with occasional weekend for tradeshow events may be required.
Typical shifts are 10:00 AM - 6:00 PM but may vary.

What We Offer

• Training in print production and hands-on experience with a wide range of print projects.

• Opportunities to grow your customer service, production, and design skills.

• A supportive team environment where your initiative and ideas are valued.

• Cross-training in other business services to help you become a well-rounded team member.

If you’re excited to grow your career in print production and customer service, and you enjoy being part of a team that works hard and wins together, we’d love for you to apply.