Retail Center Manager

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

Store Hours:

Monday-Friday 8:30-7:00pm

Saturday: 9am-6pm

Sunday: 10am-4pm

As a franchise, we have the unique advantage of combining the strength and resources of a global brand with the personalized service and community focus of a locally owned business with multiple locations in Washington, DC.

RESPONSIBILITIES

• Performs personnel management, including recruiting, training, scheduling, and coaching associates

• Schedules work assignments and facilitates weekly or monthly staff meetings

• Monitors, evaluates, and maximizes customer service delivery and satisfaction

• Develops and implements the store marketing program

• Manages Center financials and prepares/provides reporting

• Manages inventory

• Reviews daily employee timesheets and submits for payroll processing

• Oversees Center maintenance, including cleanliness, safety, and organization

• Greeting and assisting customers with enthusiasm, building rapport and trust to drive sales and loyalty

• Provides expert guidance on services and products, offering customized solutions to meet each customer’s unique needs

• Processes shipments, packs items securely, and ensures accurate documentation for smooth transactions

• Operates printing and copying equipment, delivering high-quality results timely

• Handles mail and packages with care and efficiency

• Maintains a clean and organized store to uphold brand standards

• Collaborates with team members to achieve sales targets and contribute to the overall success of the store

• Embraces opportunities for ongoing training and development to enhance skills and growth within our multi-location ownership structure

• Performs other duties as assigned

Qualifications

• Advanced Education Degree, Coursework, or Tech School Desired
• Previous Store Management Experience Required, Including Personnel and Financial Management Experience
• One Year of Experience Working at the Ups Store or Two Years of Experience Working in Retail Packing, Shipping and Print Center.
• P&L Experience Preferred
• Strong Computer Skills, Including Microsoft Office and Adobe Suites
• Outstanding Phone Skills
• Bona Fide Management/Leadership Skills
• Willing to Accept Full Accountability for Center Operations