Center Manager

This position is a key leader with ultimate responsibility for day-to-day operations and success of this retail location. This position ensures efficiency and profitability, and that sales and financial goals are met. This position acts as keyholder (open and close the store), manages productivity and labor hours, and ensures the store’s team delivers World Class customer service to all. This position spends approximately 80% of their time in front end operations and leading the team to meet store goals, including training and development where opportunities are identified. The remainder of their time will be spent coordinating with the Human Resources team in hiring, managing personnel concerns, onboarding, offboarding, and other; managerial tasks; ordering supplies; paying bills; and coordinating facilities maintenance and improvements as identified.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Motivate, train and develop all center associates, focusing on excellent customer service, customer engagement, and sales functions including cross and up-selling.
• Ensure that center achieves its targeted revenue projections.
• Ensure that each center Is fully staffed with a competent team and provide necessary training to perform job requirements effectively.
• Develop the skills of assistant manager to ensure maximum profit potential.
• Maintain a high level of orderliness throughout the center and role model appropriate behaviors for center associates.
• Consistently maintain and improve center imaging, impact zones and display areas. Train assistant manager to perform the above tasks.
• Implement sales and marketing programs as directed by the Franchisee and/or Multi-Site Retail Manager including but not limited to prospecting outside of center.
• Communicate with Franchisee regarding all areas of center operations.
• Ensure that operational systems are in compliance with Company Guidelines.
• Proactively handle customer complaints and resolve customer issues.
• Accurately perform daily close-out procedures, general ledger administration, bank deposits and other accounting functions in accordance with Company policy and procedure.
• Efficiently utilize TUPSS computer systems in support of communication, reporting and other business requirements.
• Plan, prepare and conduct meetings, develop incentive programs and other associate related activities.
• Assist with any customer service sales associate duties as needed.
• Other duties as assigned.

QUALIFICATIONS

· Some college education required.

· Previous retail or store management experience required, including personnel and financial management.

· Strong computer skills, including proficiency in Microsoft Office and Adobe Creative Suite.

· Excellent phone and communication skills.

· Strong management and leadership abilities.

· Willingness to take full accountabilities for all aspects of store operations.

· Flexible schedule with the ability to work all shifts, including weekends.

· Ability to lift up to 50 pounds or more.

· Ability and willingness to learn and apply printing, administrative, and other store-related skills.

Language Skills:

· Ability to use tact and diplomacy to maintain harmonious relationships with customers and co-workers, in person and over the phone.

Other Skills and Abilities:

· Ability to lift 50 lbs. regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate Point of Sale, copiers and binding machinery, packaging tools, and complete customer paperwork

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Work Location: In person

Salary : $35,000 - $40,000