What are the responsibilities and job description for the Customer Service Representative position at The UPS Store 5434?
An opportunity to work in fast paced location.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. (Training will be provided) Knowledge of Printing and Graphic design would be advantage.
Qualifications
The ideal candidate has previous retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
Must be an Alabama resident and meet requirements to become a Notary Public
Strong computer skills & Printing knowledge(preferred), Graphic design (preferred) including Microsoft Office and Adobe Suites (Training provided).
Retail/customer service experience
Good communication and people skills
Able to cross-sell and up-sell products and services
Excellent packing skills (Training provided)
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40 pounds
Responsibilities
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
Benefits: Flexible Work Hours, Free Parking, Uniforms Provided
Job Type: Full-time
Work Location: In person