Full-Time Assistant Center Manager

SUMMARY
Support the Center Manager in all aspects of center operations and ensure achievement of revenue
projections. Able to perform all duties and functions of Sales and Customer Service Associate.

BENEFITS:

Paid sick time and optional health insurance

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Motivate, train and develop all center associates, focusing on excellent customer service, customer
engagement, and sales functions including cross and up-selling.
• Maintain a high level of orderliness throughout the center by assisting the Center Manager in creating
systems that ensure compliance in the above areas. Follow up to maintain organization.
• Assist the Center Manager with the upkeep of center imaging, impact zones and display areas.
• Assist the Center Manager in all areas of inventory control, ordering, and maintaining stock and vendor
relationships.
• Ensure that all center associates maintain a professional, well-groomed appearance according to TUPSS
standards at all times.
• Assist the Center Manager in planning, preparing and conducting meetings, developing incentive
programs and other associate related activities.
• Proactively handle customer complaints and resolve customer issues.
• Provide escalation point for customer and vendor concerns.
• Accurately perform daily close out procedures, general ledger administration, bank deposits and other
accounting functions in accordance with Company policy and procedure.
• Efficiently use TUPSS computer systems in support of communication, reporting and other business
requirements.
• Assume the Center Manager position in his/her absence.
• Assist with any customer service sales associate duties as needed.
• General housekeeping duties.
• Other duties as assigned

QUALIFICATION REQUIREMENTS

Education and/or Experience:

• 1 year(s) experience working at a UPS Store and/or Postal Annex and/or FedEx store.
• Print and Adobe Software knowledge a plus
• Notary license a plus.  

Language Skills:

• Ability to use tact and diplomacy to maintain harmonious relationships with customers and associates in person, in writing and over the phone.

Other Skills and Abilities:

• Ability to lift 50 pounds regularly. Ability to stand for extended periods of time. Manual hand dexterity required to operate POS, copiers and                                          binding machinery, packaging tools, other business equipment and complete customer paperwork.

Salary : $19 - $25