What are the responsibilities and job description for the Sales Associate position at THE UPS STORE #4517?
Sales Associates deliver exceptional customer service by assisting customers with shipping, packaging, printing, and other business services. This position requires strong communication skills, attention to detail, basic computer proficiency, and the ability to recommend products and services that best meet customers' needs.
Essential Duties and Responsibilities
- Greet customers in a friendly, professional manner.
- Assist customers with domestic and international shipping services.
- Recommend the most appropriate shipping, packaging, and insurance options.
- Professionally pack items to ensure safe transportation.
- Process Amazon, UPS, and other carrier returns.
- Operate point-of-sale (POS) systems and accurately process payments.
- Provide printing, copying, scanning, faxing, laminating, binding, and finishing services.
- Promote mailbox rentals, printing solutions, packing supplies, and other store services.
- Answer customer questions regarding products, pricing, and shipping procedures.
- Prepare shipping labels and verify shipment information.
- Maintain accurate cash handling and balancing procedures.
- Stock retail merchandise and shipping supplies.
- Keep the sales floor and work areas clean, organized, and well stocked.
- Assist with opening and closing procedures.
- Follow company policies, safety procedures, and franchise operating standards.
- Work collaboratively with team members to achieve sales and customer service goals.
Qualifications
- High school diploma or equivalent preferred.
- Previous retail, sales, or customer service experience preferred.
- Strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Basic computer and Microsoft Office knowledge.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to lift up to 50 pounds and stand for extended periods.
- Flexible availability, including evenings and weekends, as needed.
Skills
- Customer service excellence
- Sales and upselling
- Cash handling
- Problem-solving
- Time management
- Teamwork
- Computer proficiency
- Shipping and packaging knowledge
- Printing equipment operation
- Attention to detail
Physical Requirements
- Stand and walk for long periods.
- Lift and carry packages weighing up to 50 pounds.
- Bend, reach, and move throughout the workday.
- Operate computers, printers, copiers, and other office equipment safely.
Pay: From $14.00 per hour
Work Location: In person
Salary : $14