What are the responsibilities and job description for the Retail Sales Associate position at The UPS Store #3775?
The Retail Sales Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
COMPENSATION
RESPONSIBILITIES
QUALIFICATIONS
BENEFITS
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
COMPENSATION
- Depends upon Skills and Experience
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- May open and/or close the store and perform end-of-day accounting, etc.
- Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
- Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Able to cross-sell and up-sell products and services
- Excellent packing skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 40 pounds
BENEFITS
- Excellent Advancement Opportunities
- Formal Ongoing Training Program
- Formal On-the-Job Training Program
- Paid Training
- Clothing Allowance Provided
- Uniforms Provided