Customer Service Associate

*Pay starting at $13*

JOB DESCRIPTION

The Customer Service Associate is responsible to deliver world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options. The Associate exhibits confidence by knowing best practices as related to the Center.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor and smile, as well as a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. He or she is driven to succeed and is a trustworthy and energetic team-player with ownership mentality.

The UPS Store is open Monday through Friday from 8:30am-6:30pm and Saturdays from 8:30am-4:30pm. Associate must be willing and able to work any of these days. We are committed to an educational, interactive workplace and are only seeking individuals with a deep passion and commitment to be part of our team and who will partake in an ownership mentality.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Takes ownership of each customer's needs and offers viable solutions
• Communicates effectively and continuously practices good listening skills with customers, UPS Store team members, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned
• Takes action to learn all current and new product and service offerings, alternative solutions, and industry trends

QUALIFICATIONS

• Excellent Customer Service skills required
• Outstanding communication and interpersonal skills
• Outstanding phone skills
• High energy level
• Focused, detail oriented, organized, and able to multi-task
• Prompt, reliable, and responsible
• Impressive work ethic
• Polished demeanor with enthusiasm for the job
• Neat, clean, and professional appearance
• Strong computer skills, including Microsoft Office and Adobe Suites
• High school diploma or GED required

BENEFITS

• The UPS Store is locally owned and operated. You will not be an employee of UPS Corporate.
• Training & Development Program
• Excellent Advancement Opportunities
• Predictable Work Week
• Corporate Discount Program for The UPS Store Associates

*Pay will be determined by experience*'
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Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $11.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay
• Signing bonus

COVID-19 considerations:
All associates and customers required to wear masks.

Education:

• High school or equivalent (Required)

Work Location: One location