What are the responsibilities and job description for the Sales Floor Associate (Retail, Amazon, Shipping, Packaging) position at The UPS Store 3645?
Job description
Job Title: Team Associate (must be able to work some Sundays 10:00AM to 3:00PM)
Previous shipping services experience is a major PLUS but not required.
Looking for someone long-term and reliable.
Key Responsibilities:
1. Customer Service:
○ Greet customers warmly and assist them with their inquiries, providing accurate information about our services and products.
○ Process shipping, packing, and printing orders with precision and attention to detail.
○ Address customer concerns and resolve issues in a timely and professional manner to ensure customer satisfaction.
2. Operational Support:
○ Operate computerized shipping and point-of-sale systems to process transactions accurately.
○ Pack and ship packages using appropriate materials and methods to ensure items are delivered safely and securely.
○ Maintain a clean and organized work environment, including stocking supplies and performing routine store maintenance tasks.
3. Product Knowledge:
○ Familiarize yourself with the range of services and products offered by The UPS Store, including shipping options, printing services, and packaging materials.
○ Provide recommendations to customers based on their needs and preferences, upselling additional services or products when appropriate.
Qualifications:
● High school diploma or equivalent; some college coursework preferred.
● Previous customer service experience in a retail or service-oriented environment is advantageous.
● Strong communication skills, both verbal and written, with the ability to interact effectively with customers and colleagues.
● Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
● Basic computer skills and familiarity with point-of-sale systems; ability to learn new software applications quickly.
● Ability to lift and carry packages weighing up to 50 pounds and stand for extended periods.
Job Type: Full-time
Pay: $15.63 - $15.76 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $16 - $16