Retail Customer Service & Print Associate – The UPS Store #3364

About Us

At The UPS Store on Robinwood Road, we are more than just a pack-and-ship counter—we are the neighborhood business and print center for Gastonia’s small business owners, entrepreneurs, and residents. We pride ourselves on delivering consultative, friendly service in an active, professional environment.

What We Offer

• Predictable Daytime Shifts: No late-night closings or overnights.
• Paid, Hands-On Training: Learn commercial digital & wide-format printing, custom document finishing, and professional packaging techniques.
• Professional Growth: Paid sponsorship and fee coverage to earn your North Carolina Notary Public Commission.
• Store Discounts: Generous employee discounts on shipping, printing, and retail services.

Key Responsibilities

• Consultative Customer Service: Greet walk-in customers and handle telephone inquiries with a friendly, solution-oriented attitude.
• Print & Document Services: Set up and run customer print jobs using digital copiers, wide-format printers, laminators, binding machines, and paper cutters (we provide full training).
• Shipping & Packaging Solutions: Recommend the right courier delivery options (ground vs. air) and expertly package fragile, valuable, or odd-sized items to carrier standards.
• Point-of-Sale (POS) & Cash Handling: Accurately process retail sales, drop-offs, package pickups, and utility services.
• Store Maintenance: Keep the retail area, print counter, and packaging stations clean, stocked, and well-organized.

Qualifications

• Customer-First Mindset: Friendly, patient, and able to multitask comfortably during peak store rushes.
• Computer Literacy: Comfortable navigating Windows, web applications, email, and basic software (familiarity with Microsoft Office, Adobe Creative tools, or Canva is a great plus).
• Detail & Communication: Solid verbal/written communication and accurate basic math skills for measuring box dimensions, calculating paper cuts, and handling cash.
• Physical Capability: Ability to stand for extended periods and safely lift boxes up to 40 lbs.
• Availability: Flexible schedule to work 15 to 30 hours per week, including rotating Saturday and Sunday daytime shifts.
• Preferred (Not Required): Prior retail/print shop experience, bilingual skills, or an active NC Notary Public Commission.

Pay: $12.00 - $16.00 per hour

Expected hours: 10.0 – 35.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $12 - $16