What are the responsibilities and job description for the Customer Service Specialist position at The UPS Store # 3188?
About the Role
We’re looking for a warm, patient, and service‑oriented Customer Experience Associate who takes pride in making every customer feel welcomed, supported, and understood. The ideal candidate enjoys helping people, solving problems, and creating positive interactions that make someone’s day easier.
What You’ll Do
- Welcome customers and provide friendly, helpful support
- Listen to customer needs and offer solutions
- Assist with printing, shipping, mailbox, and retail services
- Communicate clearly and professionally
- Build long‑term customer relationships through exceptional service
- Maintain a clean and inviting store environment
- Work collaboratively to ensure smooth daily operations
What Helps You Succeed
- Customer service or retail experience
- Strong communication and interpersonal skills
- Comfortable using POS systems
- Ability to stay calm and positive in a fast‑paced setting
- Print experience is a plus (training provided)
Why You’ll Love Working Here
- Positive, supportive team culture
- Opportunities to grow your skills
- A role where your kindness and customer focus truly shine