What are the responsibilities and job description for the Assistant Manager position at The UPS Store 3078?
Summary:
We are looking for a FT Assistant Manager position for this retail service store. This is a high paced (and fun) environment and we're looking for someone to lead an established team of associates.
Benefits:
- Paid Holidays
- Flexible Schedule
- Profit Sharing
Responsibilities:
- Understand all UPS Stores products and services and how to complete the transactions on a POS and other back end systems.
- Provide exceptional customer service. This includes greeting customers as they come in, identify their needs and provide the products and services they require.
- Upsell when appropriate and resolve customer issues, including the UPS claims process.
- Resolve customer complaints/issues e.g. handle claims process, address issues with staff, or direct customer to the right source to resolve their issue.
- Determine staffing schedules and monitor costs.
- Train and develop employees to make sure they understand available services and provide exceptional customer service.
- Enter and process customer requests
- Pack materials accordingly to UPS standards
- Open and close the store, stock shelves and set up displays, clean store equipment and work area, and load shipments to driver pick up area.
- Manage inventory and recommend what items to order.
- Answer the phone
- Clean the store and other duties as assigned.
Qualifications
- Previous management experience is preferred.
- Excellent customer service skills
- Previous experience with a POS
- Good verbal and written communication skills
- Ability to type, count and operate a computer/internet
- Ability to lift 50lbs on a occasion
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- Flexible schedule
Education:
- Associate (Preferred)
Experience:
- Retail management: 1 year (Preferred)
Work Location: In person
Salary : $18 - $19