Regional / District Manager

Summary:

The Regional (District) Manager oversees multi-unit operations across The UPS Store locations within an assigned geographic area. The position requires advanced knowledge of organizational management, data analytics, financial administration, and technology-driven operations. The Regional Manager ensures operational excellence, profitability, and compliance while leading strategic growth initiatives to scale business operations beyond the current city and into new markets.

A bachelor’s degree in Business Administration, Management, Finance, Technology, or a closely related field is required. An MBA or Master’s degree is preferred, given the analytical and strategic scope of this position.

Key Responsibilities and Duties:

1. Operational Leadership and Oversight (25%)

• Directs daily business operations across all assigned UPS Store locations, ensuring adherence to brand, service, and operational standards.

• Reviews performance metrics, customer satisfaction data, and productivity reports to identify trends and opportunities for efficiency.

• Utilizes data analytics and technology platforms to track key performance indicators (KPIs) and optimize operations.

• Implements process-improvement and automation initiatives to enhance service quality and workflow.

• Conducts operational audits and ensures compliance with corporate, franchise, and regulatory standards.

2. Financial Planning and Budget Management (20%)

• Develops, monitors, and analyzes budgets to ensure fiscal responsibility and profitability.

• Reviews financial statements and variance reports to guide strategic business decisions.

• Uses financial modeling and forecasting tools to set revenue and cost-control targets.

• Oversees capital expenditures, cost analysis, and margin improvement strategies.

• Integrates financial software and reporting tools to enhance transparency and decision-making.

3. Personnel Management, Training, and Development (25%)

• Supervises and supports store managers and assistant managers across the district.

• Oversees recruitment, onboarding, and employee development initiatives.

• Designs and implements training programs to strengthen leadership, operations, and customer service capabilities.

• Establishes performance goals, conducts evaluations, and promotes career progression.

• Ensures staffing levels meet business needs and supports a culture of accountability and engagement.

4. Strategic Growth, Technology Integration, and Business Expansion (15%)

• Conducts market analysis to identify growth opportunities and develop expansion plans beyond the current city or market.

• Leads initiatives to establish and scale new UPS Store locations in emerging markets.

• Implements CRM, POS, and ERP systems to ensure consistency and scalability in multi-unit operations.

• Partners with vendors, corporate representatives, and marketing teams to drive brand visibility and new-market entry.

• Incorporates data-driven insights and automation tools to enhance decision-making and operational efficiency.

5. Reporting, Compliance, and Liaison Responsibilities (15%)

• Prepares comprehensive reports on financial, operational, and personnel performance for ownership and senior leadership.

• Ensures compliance with federal, state, and local business regulations.

• Serves as liaison between ownership, corporate, and store-level management.

• Evaluates and implements new operational policies to maintain consistency across locations.

Minimum Education Requirement:

• Bachelor’s degree in Business Administration, Management, Finance, Technology, or a closely related field.

• MBA or Master’s degree preferred.

Technical Knowledge Requirements:

• Proficiency in business analytics and data-visualization tools (e.g., Power BI, Tableau, advanced Excel).

• Familiarity with POS, CRM, and ERP systems used in retail and service management.

• Understanding of logistics automation, cloud-based collaboration tools, and workflow optimization technologies.

• Ability to analyze and implement technology solutions that streamline financial, staffing, and reporting processes.