The UPS Store 2882 - Store Manager

The UPS Store 2882- Center Store Manager

Responsibilities:

As Center Store Manager you will be responsible for operations/training of the store. You will be required to manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the operations manager and provided to the franchise owner.

In addition, you will be responsible for:

• Build a successful team that maintains the highest level of customer service and meets monthly sales goals.
• Follow and enforce our Sales & Service Process/Checklist
• Complete monthly tasks on time including Weekly Goal Chart, Royalty Report/EOM items, Inventory, Print Tracker, Payroll, Monthly Store Schedule, Scheduled vs Actual and Monthly Staff Meeting.
• Ordering of boxes, retail items, UPS supplies, print supplies and store supplies.
• Verifying and taking bank deposits daily, taking Saturdays/Sundays on Monday and ensuring tills are supplied with appropriate tender.
• Maintain mailboxes: Audits, renewals and terminations.
• Maintaining a safe and clean work environment.
• Maintaining all print jobs and Online Print Portal. Taking pictures of these items for social media.
• Responding to all communications for the store via email and phone. Ensuring all emails are responded to professionally and in a timely manner.
• Keep the store in compliance with TUPPS guidelines and rules..
• Train staff with new procedures or policies and enforce them. Keep records of all training that is consistently completed.
• Attend weekly meetings via zoom or in person.
• Assist in planning and/or implementation of marketing plan
• Any new or old responsibilities that pertain to meeting your objectives.

Store Manager Description and Job duties.

The UPS Store Manager embodies the role of the primary leader, entrusted with the effective management and smooth operation of the store. With an unwavering commitment to delivering unparalleled customer service, driving sales growth, and enhancing operational efficiency, this position is at the forefront of ensuring customer satisfaction and organizational success.

Job Duties:

• Operations Management:
• Oversee daily store operations, including opening and closing procedures.
• Maintain inventory levels and order supplies as needed.
• Ensure compliance with The UPS Store policies and procedures.
• Monitor equipment functionality and coordinate repairs or maintenance.
• Manage cash register transactions and reconcile daily sales.
• Team Leadership:
• With a positive mindset, train and supervise store associates to ensure they deliver exceptional customer service, achieve sales goals and increase store revenue.
• Schedule staff shifts and manage staffing levels to meet customer demand.
• Provide ongoing feedback and coaching to support employee development.
• Foster a positive work environment that promotes teamwork and collaboration.
• Labor Goals:
• Set and monitor labor goals to optimize staffing levels based on customer demand.
• Manage employee schedules efficiently while maintaining high levels of customer service.
• Implement strategies to improve labor productivity and reduce costs.
• Quality Assurance:
• Perform routine quality checks on uniforms and packaging to ensure alignment with The UPS Store standards.
• Establish and maintain quality control protocols to safeguard the integrity of the brand and the Store.
• Promptly identify and address any quality concerns, taking corrective measures as necessary to maintain high standards.
• Sales and Marketing:
• Work with the Franchise Owner to develop and implement strategies to increase overall store sales and meet revenue targets.
• Identify opportunities for upselling additional services and products to customers.
• Train and motivate the sales team to achieve individual and collective sales goals.
• Implement marketing strategies to attract new customers and retain existing ones.
• Participate in local community events to raise brand awareness and generate leads.
• Customer Service:
• Greet and assist customers in a friendly and professional manner.
• Provide information about The UPS Stores services, shipping options, and pricing.
• Address customer inquiries, concerns, and complaints promptly and effectively.
• Ensure high levels of customer satisfaction through excellent service.
• Increase Reviews and Ratings:
• Working with the Operations Manager to develop strategies to increase positive reviews and ratings on Google and other review platforms.
• Encourage satisfied customers to leave reviews and address any negative feedback promptly.
• Utilize customer feedback to improve overall service quality and customer satisfaction.
• Attend Quarterly Network Meetings:
• Actively participate in all scheduled network meetings organized by TUPSS HQ, leveraging opportunities to stay well-informed on company updates.
• Engage proactively with fellow store managers to share insights, best practices, and collaborative solutions.
• Implement any recommended changes or strategies derived from network meetings to foster continuous improvement.
• Meetings with Owner:
• Attend Weekly/Monthly/Quarterly meetings with the store owner to discuss store performance, challenges, and goals.
• Provide updates on sales, inventory, and any other relevant operational matters.
• Collaborate with the owner to develop and implement strategies for continuous improvement.
• Reporting:
• Prepare and submit weekly and monthly reports to the store owner, highlighting key performance indicators.
• Analyze sales trends, customer feedback, and operational metrics to make data-driven decisions.
• Propose actionable insights and recommendations for improvement based on the reports.
• Safety and Security:
• Enforce safety protocols to prevent accidents and injuries in the workplace.
• Safeguard store assets and merchandise against theft or damage.
• Ensure compliance with The UPS Store safety and security policies.
• Continued Learning:
• Stay informed about new The UPS Store services, technologies, and industry trends.
• Participate in training programs and workshops to enhance skills and knowledge.
• Continuously seek opportunities for personal and professional growth.
• Additional duties as assigned by management

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Application Question(s):

• Why did this job posting appeal to you and your employment needs?

Experience:

• Retail management: 2 years (Preferred)

License/Certification:

• South Carolina Driver's License (Preferred)

Work Location: In person

Benefits:

Salary : $50,000 - $55,000