Customer Service Associate

We are a locally owned The UPS Store franchise who wants to add an Associate to our team. The Associate plays a key role in delivering world-class customer service to our customers. In this role, you will provide our customers with an array of services including shipping, printing, notary, passport photos, laminating/binding, mailboxes, package returns and other retail services. The Associate advises our customers of our products, services, and best-value options. We are looking for a motivated individual who has retail experience, enjoys learning and working in a fast-paced environment. This person must enjoy interacting with people and be able to work independently to discover and solve customer needs. If this sounds like a fit, we would love to hear from you!

Responsibilities:

• Deliver exceptional customer service in person and over the phone, addressing questions with professionalism and courtesy.
• Communicate effectively and continuously practice good listening with customers, co-workers, vendors, and store leadership.
• Empathize and manage demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience.
• Meet customer needs by offering tailored solutions for shipping, packaging, and printing services.
• Sort, distribute, and manage mail and packages for mailbox customers.
• Perform printing services such as copying, laminating, binding, and shredding, ensuring high-quality results.
• Package shipments for safe arrival, including assembling boxes, building custom boxes, and cushioning contents per packing requirements.
• Operate copiers, fax machines, laminating machines, binding equipment, and other store devices with proficiency.
• Become a Notary Public; provide notary services.
• Open and/or close the store, perform beginning and end-of-day accounting and administrative tasks, etc.
• Take action to learn and stay updated on all store service offerings, alternative solutions, and industry trends.
• Support the team with other tasks and responsibilities as assigned.
• Maintain a clean, organized, and safe working environment.

Qualifications:

• Willingness to learn and adapt in a dynamic environment.
• Professional demeanor with a positive, can-do attitude.
• Retail/customer service experience.
• Ability to learn and use POS systems.
• Detail-oriented, organized, and able to multi-task.
• Able to cross-sell and up-sell products and services.
• Strong verbal and written communication and people skills.
• Prompt, dependable, and able to manage responsibilities independently.
• Strong computer skills, including Microsoft Office and Adobe Creative Suite
• Strong verbal and written communication skills, including spelling and math.
• Able to lift 40 pounds.
• Able to become a notary public per the state requirements.
• High school diploma or GED required.
• Willing and able to work 30 - 40 hours per week, Sunday – Saturday.
• Store Hours: Monday - Friday: 8am - 6pm, Saturday: 9am - 5pm, Sunday 10am - 3pm.

Job Types: Full-time, Part-time

Pay: From $16.80 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Flexible schedule
• Paid time off

Ability to Commute:

• Gresham, OR 97030 (Required)

Ability to Relocate:

• Gresham, OR 97030: Relocate before starting work (Required)

Work Location: In person

Salary : $17