What are the responsibilities and job description for the Customer Service Retail Sales Associate - Seasonal position at The UPS Store #2271?
We are looking for outgoing Retail Sales Representatives to provide excellent customer service for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, answer questions about our products and services, and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will lead to success in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.
Responsibilities
- Greet and direct customers
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Cross-sell and up-sell products
- Ensure retail areas and back stock are organized and filled
- Manage returns of merchandise
- Coordinate with the rest of the team to provide excellent customer service (especially during peak times)
- Provide customer feedback to the Store Manager
- Stay up-to-date with new products/services
Skills
- Excellent communication skills; capable of building trusting relationships with team mates and customers
- Ability to perform efficiently in fast-paced environments
- Ability to maintain professionalism and remain level in stressful situations
- Flexibility to work various shifts
- Proven work experience as a Retail Sales Representative, Sales Associate or similar role
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Basic math skills
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Application Question(s):
- When would you be available to start?
- We are an individually owned franchise and do not offer health benefits. Would this job still work for you?
Work Location: In person
Salary : $13