The UPS Store Associate

Job Overview

Join our dynamic team as a Center Associate at The UPS Store! In this role, you will be the friendly face assisting customers with their shipping, packing, printing, and mailbox needs. Your proactive attitude will ensure the store runs smoothly, creating a welcoming and efficient environment. Whether you are consulting on custom print orders, securely packing fragile items, or handling retail transactions, you’ll play a vital part in delivering top-notch customer service every day.

Duties

• Customer Service: Greet customers warmly and provide expert assistance with shipping, packaging, printing, and notary/consular services.
• Packing & Shipping: Properly pack fragile or high-value items according to The UPS Store certified packing guidelines and process shipments via UPS and other carriers.
• Point of Sale (POS): Operate the cash register, handle retail sales transactions accurately, and manage cash drawer operations with high integrity.
• Print Services: Assist customers with basic print jobs, digital file transfers, operating print/copy equipment, and upselling print solutions.
• Mailbox Management: Log incoming mail and packages (UPS, FedEx, DHL, USPS) into the package tracking system and assist mailbox holders with pick-ups.
• Store Operations: Maintain a clean, organized, and well-stocked retail floor; assist with inventory counts and supply orders.
• Communication: Maintain professional phone etiquette when answering inquiries regarding shipping rates, store hours, and services.

Experience & Qualifications

• Customer Facing: Prior experience in retail sales, shipping centers, or customer service environments is preferred but not required; a willingness to learn is key!
• Technical Skills: Familiarity with POS systems, computers, and basic printing equipment is highly valued.
• Detail-Oriented: Ability to accurately input shipping addresses, track package details, and perform basic retail math for cash transactions.
• Communication Skills: Strong verbal and written communication skills to engage confidently with a diverse customer base.
• Physical Requirements: Ability to stand for extended periods and comfortably lift and move packages up to 50 lbs.
• Notary Public: Holding a current Notary commission (or willingness to become bonded/commissioned) is a major plus.

Pay: $13.00 - $15.00 per hour

Work Location: In person

Benefits:

Salary : $13 - $15