Sales Associate THEUPS STORE

SUMMARY:
Ensure a customer intimate UPS Store experience with each customer, by providing efficient and effective service to meet and exceed expectations. Must be Notary or willing to become a Notary.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties
may be assigned.
• Smile. Greet customers and ask questions to determine how to exceed their
expectations.
• Deliver exceptional customer service through customer interaction and quality
product delivery.
• Receive, sort and place mail in mailbox modules accurately.
• Record all sales transactions on POS and accurately process cash, check, money
orders and credit card transactions. Print reports as requested.
• Pack contents for shipping using established procedures and products.
• Operate other software packages esp MS Word, Publisher, Photo Editor,
AdobePDF.
• Receive and process packages for courier shipping, including lifting and weighting
packages on scale, accessing Manifesting software, generating labels and
retrieving from customer's vehicle when requested.
• Write documents for traces and shipping claims.
• Assist in merchandising the center, including: stocking shelves with product,
ensuring a clean and orderly appearance of product, informing appropriate
personnel of inventory levels for re-ordering supplies, being informed of product
specifics (i.e. warranties, durability claims, pricing, etc.)
• Close out of POS to include: reconciliation of cash, checks, money orders, credit
cards, and all other transactions accurately and in accordance with Company
policy and procedure.
• Operate copiers, fax machines, scanning, laminating, binding equipment and all
other office machines in a safe, efficient and productive manner. Help customers
operate office machines.
• General housekeeping duties- stock, clean.