What are the responsibilities and job description for the The UPS Store Manager position at The UPS Store #0162?
The UPS Store Manager oversees the operation of The UPS Store while delivering world-class customer service to all retail customers. They receive and process packages for courier shipment and operate copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Manager expertly advises our valued customers by providing accurate information on our array of products and services and exhibits confidence by knowing the best practices related to the industry.
The ideal candidate should have previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. They must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time, good organizational skills and be able to train associates to do the same. Prior management or leadership position is helpful.
RESPONSIBILITIES
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, UPS Store team members, and leadership
- Creates weekly work schedules for associates
- Places orders for necessary supplies and retail items
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Must be able to handle complaints/claims in a calm and professional manner
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 50 pounds Must be located within 20 miles of Southfield
- Must have reliable transportation
- Familiar with handling cash
- Flexible schedule to work both days/afternoons
Job Types: Full-time
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $16