What are the responsibilities and job description for the MEDICAL OFFICE SUPERVISOR (UT Health RGV Multispecialty Family Medicine - Harlingen) position at The University of Texas Rio Grande Valley?
Number of Vacancies
1
Location
Harlingen, Texas
Department
School of Medicine / Primary and Community Care ISU
FTE
1.0
FLSA
Non-Exempt
Scope of Job
Responsible for the daily operations and overall effective performance of assigned practice including workflow development, patient schedule management, provider and staff engagement, patient experience, and assisting with inventory control.
Description of Duties
- Supervises the daily operations and activities of assigned practice to ensure efficiency and quality service is delivered within all sections of the clinic.
- Ensures compliance with regulations and standards while maintaining and upholding established clinic patient care, operational and employee policies at assigned site.
- Responsible for assisting with the recruitment, development, and supervision of staff.
- Objectively evaluates/documents the performance of personnel and takes corrective action as appropriate.
- Assists Medical Office Manager and administration with operational plans and budgets (capital and operations) and implements performance improvement strategies within the practice as agreed upon by the Medical Office Manager and ISU Clinical Service Administrative Leader.
- Analyzes and monitors revenue and expense budgets on an on-going basis and takes appropriate action to ensure practice is within budget guidelines. Ensures appropriate information is gathered and transmitted in support of billing functions and may assist with annual budget preparation.
- Serves as point of contact for patients and external customer complaints. Reconciles and investigates all complaints relating to practice operations and refers complex situations to the assigned Medical Office Manager.
- Oversees all office supplies and ensures the ordering of needed supplies to maintain inventory.
- Effectively multitasks and works in a fast-paced environment.
- Maintains documentation as required by regulatory agencies, policies, and procedures.
- Assists with the coordination and maintenance and repairs of clinic area, equipment, and instruments.
- May be responsible for practice site with multiple providers.
- Assumes leadership role in absence of the Medical Office Manager.
- Performs all duties in a manner that promotes teamwork and reflects the mission and values of UT Health RGV.
- Performs other duties as assigned.
Supervision Received
General supervision from assigned supervisor.
Supervision Given
Direct supervision of assigned staff.
Required Education
Associate degree in a related field or 60 hours of college credit, including 18 hours business and/or health care related course work.
Preferred Education
N/A
Licenses/Certifications
N/A
Required Experience
Two (2) years of administrative experience in a clinic, medical office or multi-physician group or general medical office experience to include supervisory duties or High School diploma with four (4) years of the required experience.
Preferred Experience
Experience in a supervisory role in a healthcare setting. Bilingual in English and Spanish
Equipment
Use of standard office equipment and electronic medical record system. Clinical equipment. Exceptional computer experience and skills required including the use of Microsoft Office.
Working Conditions
Needs to be able to successfully perform all required duties. Office/healthcare environment; some travel and weekend work is required. UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley.
Other
Exceptional planning and organizational skills. Effective management and supervisory skills. Excellent written and verbal communication skills, and collaboration skills. Strong customer service orientation and ability to work as a team member.
Physical Capabilities
N/A
Employment Category
Full-Time
Minimum Salary
Commensurate with Experience
Posted Salary
Commensurate with Experience
Position Available Date
05/05/2025
Grant Funded Position
No
If Yes, Provide Grant Expiration Date
Posting Detail Information
EEO Statement
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants
Dear Applicant,
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
Date of Birth
Social Security Number
Gender
Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.
If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
Date of Birth
Social Security Number
Gender
Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.
If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.
Additional Information
UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Regulatory Affairs.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Regulatory Affairs.