What are the responsibilities and job description for the HEALTHCARE APPLICATION ANALYST position at The University of Texas Rio Grande Valley?
Number of Vacancies
1
Location
Edinburg, Texas
Department
School of Medicine / SOM Information Technology
FTE
1.0
FLSA
Exempt
Scope of Job
To provide clinical staff and providers-facing applications support and training, including but not limited to: Electronic Medical Record (EMR) use, EMR optimization, EMR billing and coding, and EMR application configurations. Investigates application functionality, processes, issues, among others, and recommend configuration/procedural changes for optimal performance.
Description of Duties
- Resolves clinical staff issues related to application system by maintaining action plans for the resolution, initiating and tracking of problem assignment to technical resources, and updating clinical staff on issue status.
- Identifies process gaps and provides solutions that improve quality of service and assists with the development and improvement of training process of clinical application systems.
- Collaborates with clinics to investigate application functions of clinical management system for billing, collections, or denials issues and ensures changes are done in table maintenance or configurations to correct problems.
- Collaborates with providers, staff from partner sites, and other School of Medicine clinic staff to resolve any clinical issues impacting the Electronic Medical Record (EMR) use.
- Using training principles and teaching skills, strives to meet the comprehensive needs of the healthcare staff and patients in a safe, caring and professional manner.
- Develops application support training objectives and evaluates the effectiveness of training programs related to a specific department/clinic/program.
- Actively participates as a member of clinical decision Support.
- Responsible for Electronic Medical Record (EMR) use and optimization; EMR revenue cycle process; and the training/onboarding of clinical staff/providers. The onboarding responsibilities are: creating and implementing EMR training programs, collaborating with the Revenue Cycle department, among other clinical teams.
- Expected to participate in clinical staff facing knowledge sharing sessions.
- Performs other duties as assigned.
Supervision Received
General supervision from assigned supervisor.
Supervision Given
Direct supervision of assigned staff.
Required Education
Bachelor’s degree in Healthcare, Healthcare Administration, Information Systems, Business Administration, Management or related field.
Preferred Education
None.
Licenses/Certifications
None.
Required Experience
Two (2) years of experience working within applications support, clinical workflows, and track record of providing support to clinical staff, or prior experience providing application support. Experience may be substituted for education on a 1-on-1 basis.
Preferred Experience
Experience obtained in a clinical setting.
Equipment
Use of standard office equipment. Personal computer-based productivity tools.
Working Conditions
Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. UTRGV is a distributed institution, which may require presence at multiple locations throughout the Rio Grande Valley.
Other
Exceptional planning and organizational skills. Demonstrated ability to lead others in difficult situations. Strong problem solving skills. Ability to work with and communicate to a diverse work force in all levels of healthcare. Ability to handle multiple priorities. Ability to lead others in a team environment and come to consensus on workflow/training related issues.
To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Physical Capabilities
N/A
Employment Category
Full-Time
Minimum Salary
Posted Salary
Commensurate with Experience
Position Available Date
05/01/2026
Grant Funded Position
No
If Yes, Provide Grant Expiration Date
Posting Detail Information
EEO Statement
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.
Special Instructions to Applicants
Dear Applicant,
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
Date of Birth
Social Security Number
Gender
Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.
If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
Date of Birth
Social Security Number
Gender
Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.
If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.
Additional Information
UTRGV is a distributed location institution and working location is subject to change based on need.
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .
All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.
Substitutions to the above requirements must have prior approval from the VP of HR & Talent Development .