What are the responsibilities and job description for the Sr. Patient Account Specialist - RCO PB Follow Up (Hybrid) position at The University of Texas Medical Branch?
EDUCATION & EXPERIENCE:
Minimum Qualifications:
The Sr. Patient Account Specialist will be responsible for billing all third-party payers through a claims processing vendor and/or for appeal of denied professional and/or hospital claims. Identifies billing issues affecting hospital and/or physicians claims/accounts and takes necessary action to ensure timely and appropriate claim filing. Performs follow-up activities and identifies reimbursement issues affecting these claims. Takes necessary actions to ensure timely and appropriate reimbursement and account resolution.
ESSENTIAL JOB FUNCTIONS:
Actual salary commensurate with experience.
WORK SCHEDULE:
Hybrid position, Monday through Friday, 8 am to 5 pm.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Primary Location
United States-Texas-Galveston
Work Locations
1022 - Bank of America Bldg
Job
Business, Managerial & FinanceRegular
Employee Status
Non-Manager
Job Level
Day Shift
Job Posting
Jun 2, 2026, 4:32:50 PM
Minimum Qualifications:
- Associate’s degree or equivalent.
- Minimum of three years patient accounts experience.
- Minimum of two years Epic Revenue Cycle experience.
- Experience with end-to-end revenue cycle operations, including billing, denials management, and collections.
- Demonstrated experience identifying operational trends and implementing process improvements within a revenue cycle or healthcare billing environment.
- Experience leading, mentoring, and developing team members to support individual and team performance goals.
The Sr. Patient Account Specialist will be responsible for billing all third-party payers through a claims processing vendor and/or for appeal of denied professional and/or hospital claims. Identifies billing issues affecting hospital and/or physicians claims/accounts and takes necessary action to ensure timely and appropriate claim filing. Performs follow-up activities and identifies reimbursement issues affecting these claims. Takes necessary actions to ensure timely and appropriate reimbursement and account resolution.
ESSENTIAL JOB FUNCTIONS:
- Demonstrates an expert level of competence and understanding of all state and federal laws, rules, and regulations regarding payer billing guidelines
- Demonstrates a basic understanding of CPT, ICD-9, HCPCS, modifier coding as well as POS requirements
- Meets or exceeds QA and Productivity requirements
- Billing payers and/or clients for hospital and/or Professional Patient Accounts
- Resolves Payer rejections from billing system daily to bill submit hospital and/or physicians claims
- Performs online corrections to edited claims according to procedures
- Performs detailed follow-up activities on assigned accounts according to procedures
- Responds to daily correspondence according to procedures
- Identifies denials and underpayments for appeal
- Reviews, researches, and processes denied claims
- Appeal claims as appropriate according to policies and procedures
- Updates account information and documents as appropriate within Epic Resolute
- Processes account adjustments according to policies/procedures
- Issues payer and/or patient refunds according to policies/procedures
- Validates accuracy of payments and/or adjustments on accounts
- Resolves outstanding accounts at required accuracy and productivity requirements
- Assists in the training and mentoring of new employees
- Performs quality assurance reviews
- Assist in the coordination of reporting and feedback to stakeholders
- Maintains comprehensive knowledge of the work unit assigned
- Assists in the development of department policies and procedures
- Adheres to established policies and procedures
- Adheres to internal controls and reporting structure
- Maintains open and professional communication with customers, colleagues, and vendors
- Performs well in a team environment
- Successfully completes competency-based training and testing
- Prioritizes and completes all work in an accurate, effective, and efficient manner
- Participates in team meetings/activities and supports the philosophy and goals of the team and department
- Assists in the training and mentoring of new employees
- Reads all announcements and relevant communications relating to job duties
- Performs related duties as required.
- Standard hospital, clinical, laboratory and/or office environments.
- Standard office equipment.
Actual salary commensurate with experience.
WORK SCHEDULE:
Hybrid position, Monday through Friday, 8 am to 5 pm.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Primary Location
United States-Texas-Galveston
Work Locations
1022 - Bank of America Bldg
Job
Business, Managerial & FinanceRegular
Employee Status
Non-Manager
Job Level
Day Shift
Job Posting
Jun 2, 2026, 4:32:50 PM