What are the responsibilities and job description for the Process Improvement Manager position at The University of Texas at El Paso?
About UTEP
UTEP’s Mission: America’s Leading Hispanic-Serving University
UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.
About The Office Of The President
The University of Texas at El Paso is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 25,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.
About The Division of the Vice President and Chief of Staff
The Division of the Vice President and Chief of Staff assists campus administrators in abiding by and carrying out the authority and responsibilities delegated to the University by The University of Texas System Board of Regents and the Texas Legislature. In addition, the division oversees key initiatives as directed by the administration.
Position Information
Hiring Department: The Office of the President and Chief of Staff
Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.
Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm
FLSA status: Exempt
Earliest Start Date: As soon as possible.
Salary: Commensurate with experience.
Required Application Materials
Job Summary: The Process Improvement Manager drives operational excellence by analyzing, designing, and implementing strategic improvements to enhance efficiency, effectiveness, and quality across university processes. This role fosters a culture of continuous improvement by collaborating with faculty, staff, and administration to assess needs, streamline workflows, and enhance service delivery while ensuring alignment with institutional goals and regulatory requirements.
The Process Improvement Manager engages stakeholders to secure buy-in, facilitates workshops and training sessions, and acts as a liaison between departments to promote transparency and innovation. They develop performance metrics to measure impact, ensure compliance with policies and accreditation standards, and apply process improvement methodologies to drive meaningful change.
Statement Of Duties And Responsibilities
Process Analysis and Improvement
Other duties may be assigned.
Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications
Education: Bachelor’s degree in Business Administration, or a related field.
and
Experience: Minimum 5 (five) years of experience in quality assurance or a related field, preferably in higher education.
Strong analytical, organizational, and problem-solving skills.
Proficiency in data analysis tools and reporting software.
Excellent communication and interpersonal skills.
Experience with strategic planning and institutional effectiveness initiatives.
Proven ability to lead cross-functional teams.
Proven experience in process improvement, leading and facilitating projects with a record of successful implementation.
Leadership abilities to guide and motivate team members, fostering a culture of continuous i mprovement.
Preferred Education /Experience And Qualifications
Master's Degree
Familiarity with higher education policies, accreditation standards, and compliance requirements.
Relevant certifications, such as Six Sigma, are preferred but not required.
Additional Information
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 10pounds.
The noise level for this work environment is usually moderate.
In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.
UTEP’s Mission: America’s Leading Hispanic-Serving University
UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.
About The Office Of The President
The University of Texas at El Paso is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 25,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.
About The Division of the Vice President and Chief of Staff
The Division of the Vice President and Chief of Staff assists campus administrators in abiding by and carrying out the authority and responsibilities delegated to the University by The University of Texas System Board of Regents and the Texas Legislature. In addition, the division oversees key initiatives as directed by the administration.
Position Information
Hiring Department: The Office of the President and Chief of Staff
Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.
Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm
FLSA status: Exempt
Earliest Start Date: As soon as possible.
Salary: Commensurate with experience.
Required Application Materials
- Resume
- Cover Letter
- List of three professional references
- 51.215, which authorizes the employer to obtain criminal history record information. A valid driver’s license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.
Job Summary: The Process Improvement Manager drives operational excellence by analyzing, designing, and implementing strategic improvements to enhance efficiency, effectiveness, and quality across university processes. This role fosters a culture of continuous improvement by collaborating with faculty, staff, and administration to assess needs, streamline workflows, and enhance service delivery while ensuring alignment with institutional goals and regulatory requirements.
The Process Improvement Manager engages stakeholders to secure buy-in, facilitates workshops and training sessions, and acts as a liaison between departments to promote transparency and innovation. They develop performance metrics to measure impact, ensure compliance with policies and accreditation standards, and apply process improvement methodologies to drive meaningful change.
Statement Of Duties And Responsibilities
Process Analysis and Improvement
- Build a culture of continuous improvement.
- Assess and document current processes to identify inefficiencies, redundancies, and areas for improvement.
- Conduct root cause analysis to address process bottlenecks and propose sustainable solutions.
- Design and implement optimized workflows that align with institutional goals and comply with regulatory standards.
- Utilize statistical analysis and other analytical tools to measure process performance.
- Lead cross-functional teams to execute process improvement projects from inception to completion.
- Develop project timelines, milestones, and deliverables to ensure timely execution.
- Develop and implement institutional policies and quality control procedures that promote consistency and efficiency.
- Monitor progress, manage risks, and communicate updates to stakeholders.
- Ensure compliance with standards and regulations related to process changes.
- Collaborate with faculty, staff, and administration to identify process needs and gain buy-in for proposed improvements.
- Facilitate workshops, focus groups, and training sessions to educate teams on new processes and tools.
- Act as a liaison between departments to foster a culture of continuous improvement.
- Define key performance indicators (KPIs) to measure the success of process improvements.
- Track and report on performance data, ensuring alignment with institutional benchmarks.
- Provide actionable insights into leadership for data-driven decision-making.
- Work with IT teams to identify and implement technology solutions that support process improvement.
- Evaluate existing systems and tools to ensure they meet institutional needs effectively.
Other duties may be assigned.
Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications
Education: Bachelor’s degree in Business Administration, or a related field.
and
Experience: Minimum 5 (five) years of experience in quality assurance or a related field, preferably in higher education.
Strong analytical, organizational, and problem-solving skills.
Proficiency in data analysis tools and reporting software.
Excellent communication and interpersonal skills.
Experience with strategic planning and institutional effectiveness initiatives.
Proven ability to lead cross-functional teams.
Proven experience in process improvement, leading and facilitating projects with a record of successful implementation.
Leadership abilities to guide and motivate team members, fostering a culture of continuous i mprovement.
Preferred Education /Experience And Qualifications
Master's Degree
Familiarity with higher education policies, accreditation standards, and compliance requirements.
Relevant certifications, such as Six Sigma, are preferred but not required.
Additional Information
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 10pounds.
The noise level for this work environment is usually moderate.
In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity / Affirmative Action Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, or sexual orientation and gender in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.
