What are the responsibilities and job description for the Enterprise Desktop Management Specialist position at The University of Texas at El Paso?
About UTEP
About the University of Texas at El Paso
UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.
The University of Texas at El Paso is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.
About VP Information Resources
Information Resources provides a single point of focus for all of UTEP’s information resources support services, including information acquisition, storage, processing and dissemination. Constituent organizations include Enterprise Computing, Technology Support, Telecommunications Infrastructure, Information Security, Research Computing, System Integration and the Library. By bringing these organizations together, UTEP realizes a synergy between organizations with complementary expertise, promotes a culture of customer service and achieves improvements in efficiency and effectiveness.
About Technology Support
Technology Support is committed to provide exceptional customer service in the facilitation of access to, and the support of, information technologies for UTEP students, faculty, and staff. We aggressively promote adoption of appropriate technologies to support student success, classroom instruction, and organizational efficiencies. We offer continuous professional development opportunities to our staff for their growth and to provide high-quality services
Position Information
Hiring Department: VP Information Resources
Posting End Date: Open until filled.
Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends
FLSA status: Exempt
Earliest Start Date: As soon as possible.
Salary: $48,500 annually, commensurate with experience.
Required Application Materials
The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code
Summary: Provides campus-wide desktop management support in an area of specialization.
Note: The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code
Develops intuitive interfaces and workflows utilizing Office 365 tools, including Power Automate, Power BI, Power Apps, and SharePoint, to enhance operational efficiency and drive productivity across institutional departments .
Works directly with all areas of Information Technology department and computer lab managers to establish guidelines and policies for management of desktop computers.
Creates group polices for computer management in Active Directory and other mobile device management (MDM) consoles.
Establishes Group Policy Object (GPO) guidelines for the domain computers which includes GPOs created and applied at delegated Organization Units (OUs).
Stays abreast of evolving technology in assigned area(s) to provide technical support to customers.
Creates, implements, and maintains systems and reporting that enables the accurate inventory of hardware and software on UTEP owned computers.
Supports and maintains Software License Manager servers for a variety of campus-wide licensed software.
Provides reports and statistics on computers and their configurations.
Researches, pilots, and implements new technologies to improve management of computers and mobile devices such as tablets.
Assists the Office of Information Security with the distribution of patches and updates to PCs.
Documents processes and procedures related to handling and support of UTEP computers.
Complies with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Qualifications
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications
Education: Associates degree
and
Experience: Three (3) or more years of related experience and training working with personal computer maintenance or desktop management; experience with Microsoft Active Directory, management of group policies and other mobile device management consoles (MDM); or equivalent combination of education and experience. Knowledge of Microsoft Power Platform (Power Apps, Power Automate), familiarity with Microsoft 365 services, and understanding of basic programming concepts.
Knowledge of Microsoft Power Platform (Power Apps, Power Automate), familiarity with Microsoft 365 services, and understanding of basic programming concepts.
Preferred Qualifications: MCSE or MCSA certification.
Additional Information
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to feel; and reach with hands and arms. The employee is occasionally required to stand; walk; and talk or hear. The employee must regularly be able to lift and move up to 50 lbs.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level for this work environment is usually moderate.
In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu , or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu .
About the University of Texas at El Paso
UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.
The University of Texas at El Paso is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.
About VP Information Resources
Information Resources provides a single point of focus for all of UTEP’s information resources support services, including information acquisition, storage, processing and dissemination. Constituent organizations include Enterprise Computing, Technology Support, Telecommunications Infrastructure, Information Security, Research Computing, System Integration and the Library. By bringing these organizations together, UTEP realizes a synergy between organizations with complementary expertise, promotes a culture of customer service and achieves improvements in efficiency and effectiveness.
About Technology Support
Technology Support is committed to provide exceptional customer service in the facilitation of access to, and the support of, information technologies for UTEP students, faculty, and staff. We aggressively promote adoption of appropriate technologies to support student success, classroom instruction, and organizational efficiencies. We offer continuous professional development opportunities to our staff for their growth and to provide high-quality services
Position Information
Hiring Department: VP Information Resources
Posting End Date: Open until filled.
Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends
FLSA status: Exempt
Earliest Start Date: As soon as possible.
Salary: $48,500 annually, commensurate with experience.
Required Application Materials
- Resume
- Cover Letter
- List of three references
The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code
- 51.215, which authorizes the employer to obtain criminal history record information. A valid driver’s license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.
Summary: Provides campus-wide desktop management support in an area of specialization.
Note: The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code
- 51.215, which authorizes the employer to obtain criminal history record information. A valid driver’s license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position’s essential functions.
Develops intuitive interfaces and workflows utilizing Office 365 tools, including Power Automate, Power BI, Power Apps, and SharePoint, to enhance operational efficiency and drive productivity across institutional departments .
Works directly with all areas of Information Technology department and computer lab managers to establish guidelines and policies for management of desktop computers.
Creates group polices for computer management in Active Directory and other mobile device management (MDM) consoles.
Establishes Group Policy Object (GPO) guidelines for the domain computers which includes GPOs created and applied at delegated Organization Units (OUs).
Stays abreast of evolving technology in assigned area(s) to provide technical support to customers.
Creates, implements, and maintains systems and reporting that enables the accurate inventory of hardware and software on UTEP owned computers.
Supports and maintains Software License Manager servers for a variety of campus-wide licensed software.
Provides reports and statistics on computers and their configurations.
Researches, pilots, and implements new technologies to improve management of computers and mobile devices such as tablets.
Assists the Office of Information Security with the distribution of patches and updates to PCs.
Documents processes and procedures related to handling and support of UTEP computers.
Complies with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Qualifications
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications
Education: Associates degree
and
Experience: Three (3) or more years of related experience and training working with personal computer maintenance or desktop management; experience with Microsoft Active Directory, management of group policies and other mobile device management consoles (MDM); or equivalent combination of education and experience. Knowledge of Microsoft Power Platform (Power Apps, Power Automate), familiarity with Microsoft 365 services, and understanding of basic programming concepts.
Knowledge of Microsoft Power Platform (Power Apps, Power Automate), familiarity with Microsoft 365 services, and understanding of basic programming concepts.
Preferred Qualifications: MCSE or MCSA certification.
Additional Information
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to feel; and reach with hands and arms. The employee is occasionally required to stand; walk; and talk or hear. The employee must regularly be able to lift and move up to 50 lbs.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level for this work environment is usually moderate.
In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu , or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu .
Salary : $48,500