What are the responsibilities and job description for the Admissions Counselor I -Fort Bliss-MSSC position at The University of Texas at El Paso?
About UTEP
The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.
UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.
About The Department
Our Mission
To serve and empower military-connected students through advocacy, resources and community, fostering academic and personal success throughout their higher education journey.
Vision
A university where every veteran and military-connected student feels supported, engaged and prepared for success both in the classroom and beyond.
Position Information
Hiring Department: Military Services
Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.
Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends. O ffice hours at Fort Bliss for 2-3 days a week (discretion of department head).
FLSA status: exempt
Earliest Start Date: As soon as possible.
Salary: $35,568 annually (non- negotiable)
Required Application Materials
The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code
Under the general supervision of the Director (department head), serves as the Military Student Success Centers (MSSC) representation at Fort Bliss military installation by providing DOD Federal & state Tuition Assistance in addition to VA educational benefit assistance to members of the various branches of active duty servicemembers, veterans, and their dependents through close adherence to stated policies, procedures and regulations of the Department of Defense, Department of Veteran Affairs, federal/state government, and University. This position requires extreme attention to detail, exceptional problem-solving skills, and the ability to work in a team environment.
Essential Functions
Act as a liaison from the UTEP Military Student Success Center at the Fort Bliss military installation.
Conducts active-duty unit briefs at the discretion of the Fort Bliss education office.
Attends meetings and functions put forth by the Fort Bliss education office.
Attends all Fort Bliss Transition Assistance Program (TAP) weekly career fairs.
Serves as one of the points of contact for all activities that UTEP might conduct on the Fort Bliss military installation.
Assists active duty/veterans/dependents in the VA benefit application process and DoD Tuition Assistance programs (T¿).
Processes TA vouchers in addition to VA education benefits. Ensures necessary documents are submitted, calculates tuition and fees,
and performs data entry as necessary via UTEP centric systems such as Perceptive Content, Banner, Goldmine, and Federal systems
such as VA Enrollment Manager (EM), DoD tuition assistance portals.
Processes various internal TA/VA reports, submits updates to enrollment certifications and grades.
Resolves problems regarding TA/VA eligibility and payment of TA/VA benefits.
Maintains knowledge of various benefits, TA/VA legislation changes, services available and regulations governing their administration.
Assist with processing VA educational benefits for over 1,500 students.
Processes incoming VA debt letters in collaboration with Student Business Services.
Answers questions in person, over the telephone, and e-mail regarding MSSC and TA/VA related inquiries, program policies, practices,
and operations.
Provides active duty/veterans/dependents with benefit counseling, coordination of services, admissions and program of study inquiries
and policy advocacy.
Assists active duty/veterans/dependents in preparation of appropriate benefits claim forms and other documentation in relation to
education benefits.
Assists in resolving problems encountered by active duty/veterans/dependents by seeking out information as necessary.
Composes, prepares, proofreads confidential correspondence, reports, and other complex documents, files correspondence and other
reports; acts as custodians of university documents and records.
Assists with external audits, including preparation of files for auditors' visits.
Organizes, conducts, and participates in receptions, college fairs, and other special programs/events.
Assists with orientation sessions/welcome days for new students, transfer students, and parents.
Assists with the development of promotional and training materials.
Aids in the training of new employees within the department (if necessary).
Assists in seeing students and working additional hours during peak periods.
Serves as liaison to VA regional offices, University departments or administrative areas.
Occasional travel may be required.
Knowledge of all Microsoft Office software and able to learn and use institutional software systems.
Complies with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to pass a federal & local background check to gain access to military installations.
Required Qualifications
Education: Bachelor's Degree from a 4-year accredited university of college
and
Experience: One year of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.
Prior experience is welcomed in assisting with active-duty veterans and military connective families
Additional Information
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level for this work environment is usually moderate.
In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu , or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu .
The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.
UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.
About The Department
Our Mission
To serve and empower military-connected students through advocacy, resources and community, fostering academic and personal success throughout their higher education journey.
Vision
A university where every veteran and military-connected student feels supported, engaged and prepared for success both in the classroom and beyond.
Position Information
Hiring Department: Military Services
Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been received.
Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends. O ffice hours at Fort Bliss for 2-3 days a week (discretion of department head).
FLSA status: exempt
Earliest Start Date: As soon as possible.
Salary: $35,568 annually (non- negotiable)
Required Application Materials
- Resume
- Cover Letter
- List of three references
The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code
- 51.215, which authorizes the employer to obtain criminal history record information. A valid driver’s license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.
Under the general supervision of the Director (department head), serves as the Military Student Success Centers (MSSC) representation at Fort Bliss military installation by providing DOD Federal & state Tuition Assistance in addition to VA educational benefit assistance to members of the various branches of active duty servicemembers, veterans, and their dependents through close adherence to stated policies, procedures and regulations of the Department of Defense, Department of Veteran Affairs, federal/state government, and University. This position requires extreme attention to detail, exceptional problem-solving skills, and the ability to work in a team environment.
Essential Functions
Act as a liaison from the UTEP Military Student Success Center at the Fort Bliss military installation.
Conducts active-duty unit briefs at the discretion of the Fort Bliss education office.
Attends meetings and functions put forth by the Fort Bliss education office.
Attends all Fort Bliss Transition Assistance Program (TAP) weekly career fairs.
Serves as one of the points of contact for all activities that UTEP might conduct on the Fort Bliss military installation.
Assists active duty/veterans/dependents in the VA benefit application process and DoD Tuition Assistance programs (T¿).
Processes TA vouchers in addition to VA education benefits. Ensures necessary documents are submitted, calculates tuition and fees,
and performs data entry as necessary via UTEP centric systems such as Perceptive Content, Banner, Goldmine, and Federal systems
such as VA Enrollment Manager (EM), DoD tuition assistance portals.
Processes various internal TA/VA reports, submits updates to enrollment certifications and grades.
Resolves problems regarding TA/VA eligibility and payment of TA/VA benefits.
Maintains knowledge of various benefits, TA/VA legislation changes, services available and regulations governing their administration.
Assist with processing VA educational benefits for over 1,500 students.
Processes incoming VA debt letters in collaboration with Student Business Services.
Answers questions in person, over the telephone, and e-mail regarding MSSC and TA/VA related inquiries, program policies, practices,
and operations.
Provides active duty/veterans/dependents with benefit counseling, coordination of services, admissions and program of study inquiries
and policy advocacy.
Assists active duty/veterans/dependents in preparation of appropriate benefits claim forms and other documentation in relation to
education benefits.
Assists in resolving problems encountered by active duty/veterans/dependents by seeking out information as necessary.
Composes, prepares, proofreads confidential correspondence, reports, and other complex documents, files correspondence and other
reports; acts as custodians of university documents and records.
Assists with external audits, including preparation of files for auditors' visits.
Organizes, conducts, and participates in receptions, college fairs, and other special programs/events.
Assists with orientation sessions/welcome days for new students, transfer students, and parents.
Assists with the development of promotional and training materials.
Aids in the training of new employees within the department (if necessary).
Assists in seeing students and working additional hours during peak periods.
Serves as liaison to VA regional offices, University departments or administrative areas.
Occasional travel may be required.
Knowledge of all Microsoft Office software and able to learn and use institutional software systems.
Complies with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be able to pass a federal & local background check to gain access to military installations.
Required Qualifications
Education: Bachelor's Degree from a 4-year accredited university of college
and
Experience: One year of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience.
Prior experience is welcomed in assisting with active-duty veterans and military connective families
Additional Information
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level for this work environment is usually moderate.
In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu , or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu .
Salary : $35,568