Dining Supervisor

General Notes

BENEFITS: UT Austin offers a competitive benefits package that includes:

• 100% employer-paid basic medical coverage
• Free Capital Metro bus rides
• Retirement contributions
• Paid vacation, sick time, and holidays
• Career growth & professional development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

Purpose

The Dining Supervisor supports the daily service operations of a residential dining facility or retail dining unit. Under the guidance of the Assistant Manager or General Manager, this position ensures smooth front-of-house operations, maintains high standards of safety and cleanliness, and helps deliver a positive dining experience. The Dining Supervisor provides leadership for service staff, models excellent customer service, and helps uphold University Housing and Dining (UHD) 5-Star standards.

Responsibilities

• Oversee day-to-day dining room and service floor operations to ensure timely, clean, and high-quality service. Serve as the shift lead during assigned service periods—monitoring food flow, managing line setup, and resolving service-related issues in real time. Help conduct weekly inventory counts and monitor stock levels to ensure essential items are available for service. Ensure all staff follow local, state, and UHD safety and sanitation policies. Reinforce best practices in food handling and cleanliness.
• Supervise full-time, part-time, and student staff working during assigned shifts. Foster a respectful and collaborative team culture focused on safety, service, and accountability. Deliver hands-on coaching and real-time feedback to support staff performance. Participate and support recruitment efforts for dining staff in collaboration with UHD HR. Assist with onboarding and training new team members, monitor daily attendance, and help ensure staff are prepared for each shift. Conduct performance reviews, track training progress, and support staff development. Set clear expectations for conduct, service, and safety, and model the standards expected from all team members. Address performance concerns promptly and professionally, issuing corrective actions when necessary in alignment with UHD HR policies.
• Champion a customer-first approach by ensuring staff deliver friendly and efficient service. Be present and engaged on the floor during service periods to interact with guests, resolve concerns, and support a welcoming dining environment. Communicate guest feedback to management and assist in implementing service improvements. Support themed events and special meal promotions to enhance the student dining experience.
• Support clear and consistent communication across shifts by documenting shift updates, issues, and key action items. Share information with team members and managers to maintain alignment across service periods. Represent UHD values through respectful communication and teamwork with staff, students, and guests. Other duties as assigned.

Required Qualifications

• High school graduation or GED.
• Two years of food service experience in a restaurant, commercial, or institutional facility.
• One year of supervisor experience in food service or similar capacity.
• Experience with operating standard kitchen equipment.
• Ability to complete and maintain Food Safety Training required by University Housing and Dining.
• Ability to complete and maintain University Housing and Dining cash handling training.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Culinary Degree.
• Four or more years of food service experience in a restaurant, commercial, or institutional facility.
• Three or more years of supervisory experience in food service or similar capacity.
• Experience training, coaching, and evaluating staff in a high volume/fast-paced food service environment.
• Experience using Microsoft Office and computer systems.
• Professional demeanor and ability to work with a large customer base.

Salary Range

$48,500 depending on qualifications

Working Conditions

• Uniforms and/or personal protection equipment (furnished).
• May work in all weather conditions.
• May work in extreme temperatures.
• May work around standard office conditions.
• May work around chemicals.
• Repetitive use of keyboard at a workstation.
• Use of manual dexterity.
• Climbing stairs.
• Climbing of ladders.
• Lifting and moving.

Work Shift

• Work days, hours and area may vary based upon the needs of the unit and University Housing and Dining.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest