What are the responsibilities and job description for the Police Communications Operator position at The University of Texas at Arlington?
Purpose of Position
The primary function is to receive calls for service and interview callers of non-emergency and emergency requests to determine location, nature, and pertinent information to be entered into the CAD system clearly and accurately. Enters, maintains, updates, and research information using the TLETS/NLETS computer system. Verifies accuracy and completeness of TCIC/NCIC information prior to providing to requestor. Communicates via telephone, radio, in person, email, and call notes in a courteous and professional manner, utilizing proper spelling, grammar and punctuation. Must be able to read, comprehend, and adhere to various SOP’s, policies, procedures, and verbal direction. Must maintain confidentiality with all of sensitive information. Accurately operates various computer programs efficiently. Must be able to effectively operate a TDD (Telephone Device for the Deaf), in-place telephone system, copiers, fax machine, scanner, and other office equipment. Serves as a Campus Security Authority as defined by the Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).
Essential Functions
Position is benefit eligible: Yes
We are proud to offer a comprehensive benefits package to our employees at the University.
https://www.uta.edu/hr/employee-benefits
The primary function is to receive calls for service and interview callers of non-emergency and emergency requests to determine location, nature, and pertinent information to be entered into the CAD system clearly and accurately. Enters, maintains, updates, and research information using the TLETS/NLETS computer system. Verifies accuracy and completeness of TCIC/NCIC information prior to providing to requestor. Communicates via telephone, radio, in person, email, and call notes in a courteous and professional manner, utilizing proper spelling, grammar and punctuation. Must be able to read, comprehend, and adhere to various SOP’s, policies, procedures, and verbal direction. Must maintain confidentiality with all of sensitive information. Accurately operates various computer programs efficiently. Must be able to effectively operate a TDD (Telephone Device for the Deaf), in-place telephone system, copiers, fax machine, scanner, and other office equipment. Serves as a Campus Security Authority as defined by the Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).
Essential Functions
- Answers and processes emergency and non-emergency telephone calls for police, fire and ambulance services as well as planned or special events and services.
- Accurately enters information received from caller, into a Computer Aided Dispatch (CAD) system and dispatches appropriate resources.
- Assists with the monitoring and/or utilizing a camera system to monitor incidents on campus or attempting to locate evidence.
- Initiates and composes emergency and non-emergency correspondence via email, call notes, notifications to the campus community.
- Accesses and correctly reads information from a TLET/NCIC and relays accurate and complete information to officers.
- Monitors fire and burglar alarms and dispatches appropriate resources; Monitors bait bike information and dispatches officers on activation.
- Performs other duties as assign.
- High school diploma or equivalent. One year of experience in customer service or related field. Basic Texas commission on law enforcement (TCOLE) telecommunications operator license or is qualified to acquire a basic license.
- Associate degree or thirty credit hours in the criminal justice or related field.
- One year of experience in a public safety or emergency public safety communication field.
- Records maintenance skills.
- Computer data entry skills.
- Clerical, word processing, and/or office skills.
- Ability to react calmly and effectively in emergency situations.
- Ability to interact and communicate with people over the telephone, often in stressful situations.
- Ability to effectively operate an interoperable radio console.
- Ability to perform multiple tasks and solve problems in a technical setting.
- Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
- Knowledge of fire and burglar alarm systems reporting.
- Skill in the use of computers and ability to use NCIC identification and Computer Aided Dispatch software.
- Shift Schedule: Paid shift differential.
- Police Agency operates 24/7, requires non-traditional work hours such as nights, weekends and holidays.
Position is benefit eligible: Yes
We are proud to offer a comprehensive benefits package to our employees at the University.
https://www.uta.edu/hr/employee-benefits