What are the responsibilities and job description for the IT Performance and Risk Management Manager position at The University of Texas at Arlington?
Job Summary
The IT Performance and Risk Management Manager establishes and oversees the IT Performance and Risk management best practices, procedures, and policies to ensure alignment with organizational strategy and goals. Partners with OIT leadership and key stakeholders to establish and monitor key risk/performance indicators (KRIs & KPIs) and ensure compliances with relevant laws, regulations, and industry standards. Manages the operations and support of IT technology risks and compliance requirements, IT asset management frameworks, and Electronic and Information ( EIR ) Accessibility requirements.
Minimum Qualifications
The IT Performance and Risk Management Manager establishes and oversees the IT Performance and Risk management best practices, procedures, and policies to ensure alignment with organizational strategy and goals. Partners with OIT leadership and key stakeholders to establish and monitor key risk/performance indicators (KRIs & KPIs) and ensure compliances with relevant laws, regulations, and industry standards. Manages the operations and support of IT technology risks and compliance requirements, IT asset management frameworks, and Electronic and Information ( EIR ) Accessibility requirements.
Minimum Qualifications
- Bachelor’s degree in a related field.
- Three (3) years of experience in compliance, risk, governance of IT systems.
- Three (3) years of experience across IT domain such as application development, infrastructure, technical support and operations, or continuity of business which includes two (2) years of experience in a supervisory role, or ten (10) years of any combination of education, experience or training.
- Masters degree in a related field, Risk Management certification.
- Experience with helping organizations set up standards and best practices for IT risk management frameworks.
- Experience using Strategic Portfolio Management tools such as ServiceNow and SharePoint.
- Experience with compliance and risk management.
- IT Performance and Risk Management:
- Establishes IT policies, processes, and methods to evaluate technology risks, address audit issues, and execute proactive compliance monitoring in alignment with the University, UT System, and State policies.
- Advises and educates IT leadership and business partners on the implementation of compliance programs to mitigate risks.
- Assist the IT organization in documenting the controls related to relevant risk, compliance with laws and regulations, internal controls, and operational processes.
- Manages the effectiveness of the IT Risk Management framework and drives continuous improvement efforts to enhance risk management and compliance practices.
- Ensures that risk and compliance issues are managed and evaluated in a timely manner.
- Monitors, measures, and reports internal compliance issues, recommending strategy, resources, and implementation to achieve compliance.
- Assists in the development and monitoring of IT performance metrics that assess compliance and risks and implement any necessary improvements.
- Engages Information Security and Internal Audit partners to efficiently ensure compliance regulatory/statutory requirements.
- Monitors, measures, and reports on the Unit Effectiveness Process ( UEP ) including assessment plan and results of assessment.
- Ensures the department services are meeting the intended outcomes defined on the UEP .
- Asset Management:
- Develops and lead the strategy, roadmap, and implementation plan for an enhanced IT Asset Management function.
- Establishes the right policies, processes and systems supporting the IT Asset management function to optimize asset usage to the organization.
- Manages the lifecycle of IT assets (hardware and software) to reduce risk to the university associated with loss (hardware) or improper use (software licenses).
- Ensures that appropriate resources (people, tools, services) and processes are in place to gather and analyze data relating to technology asset life cycles.
- Establish and monitor key risk/performance indicators (KRIs & KPIs) and ensure compliance with relevant laws, regulations, and industry standards.
- Oversees remediation of digital technology asset-related risks and progress of optimization activity.
- Oversees the organization’s response to software vendor license compliance audits or license validation requests, in collaboration with the vendor management team.
- Stays current on industry best practices, emerging technologies, and regulatory requirements related to hardware and software IT asset risk management.
- Leadership and Coaching:
- Provides ongoing coaching and mentoring to IT Performance and Risk Management staff for professional development and performance.
- Oversee hiring, onboarding, and training for IT Performance and Risk Management staff.
- Electronic and Information Resources ( EIR ) Accessibility:
- Oversees the IT organization accessibility policy, including a compliance plan that aligns to statewide EIR accessibility law and administrative rules.
- Provides leadership and guidance to ensure compliance and promote EIR accessibility for the IT organization.
- Educates the IT organization about the requirements to support EIR accessibility.
- Partners with the vendor management team to ensure accessibility requirements are incorporated into procurement processes.
- Performs other duties as assigned