Integrated Solutions Manager

Department Shared Technology Applications Compensation $90,000.00 Annual Job Description   The Integrated Solutions Manager is responsible for overseeing the organization's Customer Relationship Management (CRM) systems from a technical perspective, ensuring they effectively support business objectives. This role involves technically managing CRM platforms, optimizing processes, and enabling teams to utilize CRM tools efficiently. The IT CRM Manager collaborates with various departments to enhance customer experiences and drive retention through data-driven strategies. Job Function - Oversee the implementation, and maintenance of CRM platforms tailored to business needs, ensuring seamless integration with other enterprise systems. - Ensure the organization and accuracy of customer data within the CRM system, maintaining a reliable database for decision-making. This includes regular updates, data quality, and implementing security best practices. - Identify inefficiencies in workflows and recommend improvements. Automate processes like lead follow-ups and customer onboarding to enhance efficiency and reduce friction. - Work closely with various teams to ensure CRM tools are utilized effectively, fostering a unified approach to customer relationship management. - Mentor and guide team members on CRM best practices, data governance, and process improvements to maximize adoption and efficiency. - Manage relationships with CRM vendors and consultants; act as the primary point of contact for system-related escalations. - Set team goals, monitor performance, and conduct regular performance evaluations. - Plan and allocate resources and assign responsibilities for CRM projects, enhancements, and daily operations. - Facilitate communication between CRM team members and cross-functional stakeholders to ensure alignment and clarity. - During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence. Marginal Functions - Advises higher management on current trends in information technology that affect the direction and scope of the CRM systems. - Design and deliver presentations, workshops and educational/training materials. - Must be able to interpret and apply University policy to our enterprise platforms. - Oversee staff training, onboarding, and ongoing development to maintain CRM competency across the team. Supervision Exercised Supervises Integrated Solutions Engineer II Supervision Received Minimal supervision of a verbal and/or written nature. Supervisor ensures that person in this position is aware of and adheres to state, University, and departmental policies, standards, and procedures Policy Making and/or Interpretation Formulates and recommends higher management policies and procedures required to provide efficient and effective software applications support to the division's technology customers. Program Direction and Development Advises higher management regarding current trends in application development Level of Public Contact Minimal external, moderate internal. Person in position meets with various University personnel and serves on intro-institutional groups and committees as required. May occasionally meet with vendors' representatives. Compliance - Background Check - This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check. - Responsible Employee - The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator. - Position of Trust - Yes Required Qualifications Master's and 1 years of relevant experience or Bachelor's degree and 3 years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Statement(s) of Understanding This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation. Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens. The University of North Florida is a public university in Jacksonville, Florida. Located between Jacksonville’s beaches and downtown, UNF is set on a beautiful 1,381-acre campus surrounded by nature. Focused on student success, UNF has an annual enrollment of about 17,000 and graduates more than 4,000 students each year. The University offers small class sizes and individualized attention, strong job placement, a welcoming environment and active student life, and is known for providing students with transformational learning experiences — research with faculty, community-based learning or studying abroad, which UNF students do at twice the national average. UNF has more than 200 student clubs and organizations as well as 19 athletic teams and participates in Division I of the NCAA. UNF consistently ranks high for quality and value, and is recognized nationally by U.S. News & World Report as a Top Public institution. The University holds the prestigious Community Engagement Classification from the Carnegie Foundation, a designation held by only 5% of universities in the U.S., and numerous other distinguished rankings. A member institution of the State University System of Florida, UNF is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate, master's and doctoral degrees.

Salary : $90,000