What are the responsibilities and job description for the Public Safety Telecommunicator position at The University of North Carolina Greensboro?
Position Type
Staff
University Information
Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit
The UNCG Police Department is committed to providing the highest level of campus law enforcement services available. Our officers and employees are highly trained and dedicated individuals whose personal mission is to make sure campus community’s experience at UNCG is not only memorable and successful, but also safe. We are counting on everyone to not only take responsible for their own safety but the safety of others. The police department offers these and other programs to help our Spartans achieve a safe and secure community.
Position Summary
Answer and handle all incoming calls to the PD, dispatching officers and security as needed; maintain constant communication with officers in the field providing information and monitoring their safety; operate and maintain DCI/NCIC terminals determining validity of drivers’ licenses, registrations and wanted info; maintain and handle emergency systems on the university campus to include alarms, camera systems, and telephone and radio recording devices; maintain an accurate log of all activities and calls; issue building keys to appropriate personnel on campus keeping a photo record of key distribution, issue emergency alerts via the university-wide notification system, monitor campus building access software.
Minimum Qualifications
High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.
Note: This is a generalized representation of positions in this class and is not intended to identify essential work functions per ADA. Examples of competencies are primarily those of the majority of positions in this class, but may not be applicable to all positions.
Additional Required Certifications, Licensures, and Certificates
Preferred Qualifications
- Prior telecommunicator experience.
- Advanced computer knowledge and excellent organizational skills.
- Knowledge and/or experience in radio communications, computer software, and law enforcement practices.
- Excellent oral and written communication skills.
Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Special Instructions to Applicants
Applicants are required to upload a list of at least three (3) professional references that includes:
- Name,
- Company Name,
- Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
- Email Address
- Contact Phone Number
Recruitment Range
$48,720 – $50,669
Org #-Department
Public Safety & Police - 57001
Work Hours of Position
6:30 pm to 6:30 am or 10:00 am to 10:00 pm or 2:00pm to 2:00 am or 6:30 am to 6:30 pm
Number of Months per Year
12
Posting Requirements
Job Family
Law Enforcement & Public Safety
Career Banded Title
Pub Saf Telecommunicat (Metro)
Open Date
11/02/2026
Close Date
11/22/2026
FTE
1.000
FLSA
Non-Exempt
If other, please indicate
If time-limited, please specify end date for appointment.
Salary Grade Equivalency
Benefits:
Health Insurance, Vacation & Paid Time Off, Sick LeaveSalary : $48,720 - $50,669