What are the responsibilities and job description for the Unit Hardware/Software Support Analyst position at The University of North Carolina at Greensboro?
Posting Details
Position Information
| Position Number | 002907 |
|---|---|
| Functional Title | Unit Hardware/Software Support Analyst |
| Position Type | Staff |
| Position Eclass | EZ - EHRA Non - Exempt Permanent |
| University Information | Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. |
| Primary Purpose of the Organizational Unit | Learning Technology and Customer Success is committed to delivering responsive, high-quality, customer-oriented services, and support that fosters a productive and stable instructional, research and administrative operational environment for the students, faculty, and staff of UNCG. In support of this mission, Information Technology Services (ITS) provides the following Services:
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| Position Summary | The primary purpose of this position is to provide technology support services to the faculty, staff, and graduate teaching assistants within the Bryan School at UNCG. This includes maintaining the entire inventory of computer equipment for the area, assisting with grant-funded research through the installation, maintenance, problem-solving, and software support of equipment and laboratories, contribute to unit decision making on technological issues, provide one-on-one IT support for faculty, staff, and graduate teaching assistants, maintain unit teaching and research labs, if applicable, and assists with data management and data recovery. Work requires strong communication skills and an ability to effectively interact with a broad range of end-users, with an ability to use a variety of technical resources for providing this support. Department-specific duties that may be included: Endpoint Support:
Consulting:
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| Minimum Qualifications |
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| Additional Required Certifications, Licensures, and Certificates | |
| Preferred Qualifications | |
| Special Instructions to Applicants | |
| Recruitment Range | Salary commensurate with experience |
| Org #-Department | Info Technology Services - 23101 |
| Job Open Date | 08/21/2026 |
| For Best Consideration Date | |
| Job Close Date | |
| Open Until Filled | Yes |
| FTE | 1.000 |
| Type of Appointment | Permanent |
| If time-limited, please specify end date for appointment. | |
| Number of Months per Year | 12 |
| FLSA | Non-Exempt |
The University of North Carolina at Greensboro has been and will continue to be committed to equality of employment opportunities and does not discriminate against applicants or employees based on race, color, religion, sex, sexual orientation, gender identity, or national origin, political affiliation, genetic information, or age. Men, women, and members of all racial and ethnic groups are encouraged to apply. EOE AA/M/F/D/V