Revenue Cycle Representative (Hybrid) Offsite

The Pharmacy Prior Authorization Revenue Cycle Representative works to support patients in obtaining insurance coverage for outpatient pharmacy medications. The position will primarily focus on performing benefits investigations, providing prior authorization support, and researching patient financial assistance options such as copay assistance and grant programs. This position requires strong computer skills, a high level of attention to detail, strong organizational skills, a general knowledge of hospital and prescription billing practices, and excellent customer services skills. The Pharmacy Prior Authorization Revenue Cycle Representative will work closely with other staff within the health system to assist patients in gaining timely access to medications.

This position is eligible for a combination of remote work and in-person (hybrid) work within Iowa.  To be eligible for the hybrid remote work option, staff must be working in the position for a minimum of 6 months, must have successfully completed all training requirements, and must be meeting or exceeding expectations as assessed in a formal performance review or by leadership.  A work arrangement form will be required to be completed prior to the start of remote work.  Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Duties to include:

• Patient Revenue Management:
  • Assist patients and staff with benefits investigation and enrollment of patients into pharmacy services (i.e. specialty pharmacy).
    • Communicate with patients, pharmacists and/ or providers to gather relevant demographic information.
    • Initiate and follow through for required prior authorizations, which may include pharmacy or medical authorizations.
    • Assist clinical pharmacy specialists or other providers with initiation of appeals when applicable.
    • Assist with copay/coinsurance assistance when applicable.
  • Communicate with patients, insurance companies, credit/collections for payment acquisition, pre-authorization and to resolve patient account inquiries.
  • Appeal/troubleshoot claim payments and/or denials using available resources.
  • Provide accurate documentation of all activities as required by accrediting agencies, payers and/or administration.
  • Monitor reimbursement activity for medications to ensure UI Health Care receives full and accurate reimbursement for pharmacy services in compliance with payor rules and regulations.
  • Monitor compliance standards and policies to ensure UI Health Care receives full and accurate reimbursement for services in compliance with payor rules and regulations.
  • Assist with the resolution of patient shipment issues in a timely manner.
  • Provide refill management calls and follow up to Specialty Pharmacy patients when assigned.
  • Assist Specialty Pharmacy and external pharmacy staff with the resolution of claims issues.
  • Provide the highest customer service experience for patients and providers.
• Operations and Performance Standards:
  • Utilize tools and processes to maximize the efficiency of the revenue cycle.
  • Resolve pharmacy billing discrepancies and identify possible trends.
  • Identify areas to improve the billing process.
  • Identify areas to improve the benefits investigation and prior authorization process.
  • Comply with established cash handling policies and procedures of the institution and department.
  • Assist with the evaluation and implementation of new products/technology.
  • Assist with the evaluation and implementation of new policies and procedures.
  • Participate in standard pharmacy operations as the need arises.
• Reporting:
  • Analyze and prepare routine reports to identify trends and aid in making financial decisions.
  • Compile information for audits as they arise from compliance and insurance/third party payors in a reportable manner.
  • Report discrepancies found during report analysis.
  • Document activities required by accrediting agencies, payors and/or administration (i.e. workload statistics, phone statistics, etc.).
• Communication/Training:
  • Communicate with providers, payors, patients, co-workers, supervisors and departments to resolve revenue cycle issues.
  • Understand the importance of effective business communication and maintaining professionalism in difficult situations.
  • Participate in orientation of pharmacy technicians, pharmacists, pharmacy residents and others within the department on pharmacy billing practices.
• Complete and maintain compliance with all competencies and educational requirements.
• Other duties as assigned