Hourly Instructional Services Coordinator - UI PAC

The hourly Training & Education Coordinator for the UI Patient Access Center (UI PAC) provides guidance and training to UI PAC employees. Additional training is provided to frontline staff through onboarding classes and refresher training classes. The hourly Training & Education Coordinator offers training support and refresher training to UI PAC positions consistently throughout their employment in the UI PAC to enhance end-user performance and overall organizational effectiveness.

Required Qualifications:

• A Bachelor’s Degree or an equivalent combination of education and experience in a training/educational role.

• Typically (6 months – 1 year) administrative experience.

• Experience providing focused training in large and small group settings.

• Proficiency with computer software applications, including Microsoft Office.

• Outstanding verbal and written communication skills, with the ability to provide professional, respectful, and sensitive feedback to personnel at all levels.

Desired Qualifications:

• Knowledge of University of Iowa Health Care policies, procedures, and regulations.

• At least 1 year of experience evaluating instructional effectiveness.

• Proficiency in or experience with Captivate software.