Medical Receptionist I - UMC Resident Clinic (Gold)

Pay Grade/Pay Range: Minimum: $15.63 - Midpoint: $18.75 (Hourly N2)

Department/Organization: 208445 - UMC Gold

Normal Work Schedule: Monday - Friday 8:00am to 5:00pm; occasional evening/weekend hours as needed

Job Summary: The Medical Receptionist I receives, screens, handles, and distributes incoming calls. Schedules and greet patients. Collects payments. Ensures that patient flow is handled in an effective and timely manner.

Additional Department Summary: Performs a variety of functions to create a friendly, welcoming, and well-organized clinical office. Delivers excellent customer service via telephone and in person. Facilitates patient flow through UMC facilities. Greets patients and visitors. Screens and updates intake and demographic information. Collects patient payments and copays. Manages the checkout process. Coordinates future appointment scheduling and referrals. Posts and reconciles daily patient payment. Ensures insurance information is current and accurate in the electronic patient record. Ensures patient paperwork is properly scanned to the medical record or routed appropriately. Maintains strict confidentially of protected health information and follows HIPAA regulations at all times.

Required Minimum Qualifications: High school diploma or GED.

Skills and Knowledge: Efficient and accurate computer and data entry skills. Ability to perform cashier functions - accepting payments, making change, and balancing end of day processes. Excellent communication, public relations, customer service, and telephone etiquette skills. Ability to multi-task and handle incoming calls and patients simultaneously. Ability to exemplify the core values and mission of the organization. Ability to exercise utmost discretion, diplomacy, and tact inpatient and staff interactions. Ability to learn and consistently deliver patient-centered high-quality customer-friendly service. Punctual and reliable.

Preferred Qualifications: One (1) year of general office or customer service experience in a medical office or clinical environment. Experience working with electronic health record systems,

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.