What are the responsibilities and job description for the Assistant Manager IT Desktop Operations position at The University of Alabama?
Pay Grade/Pay Range: Minimum: $62,300 - Midpoint: $81,000 (Salaried E10)
Department/Organization: 200721 - Enterprise Technology
Normal Work Schedule: Monday - Friday 8:00am to 5:00pm
Note to Applicants: Position is eligible for hybrid work subject to University policy.
Job Summary: The Assistant Manager of IT Desktop Operations assists the manager in providing direction to the desktop support department. The technician in this role handles a defined support territory of their own. Supervises other desktop technicians to include managing the day-to-day activities, providing technical support, preparing timesheets, and conducting yearly evaluations. Provides detailed technical assistance to Desktop Support Technicians and serves as the first escalation step for any work that needing higher level review. Maintains relationships with customers. Makes sound and timely decisions, as appropriate, and using good judgment to determine situations should be escalated. Leads projects that require coordination with other departments or vendors.
Additional Department Summary: Assists the manager in providing direction to the desktop support department. Handles a defined support territory. Supervises other desktop technicians, which includes managing day to day activities, providing technical support, time sheet preparation, and yearly evaluations. Provides detailed technical assistance to team members under their supervision and is the first escalation step for any work that needs to be escalated to higher level technicians. Maintains relationships with customers. Autonomously makes sound and timely decisions, using good judgment to determine which decisions should be escalated. Leads projects that require coordination with other departments or vendors. Anticipates problems and proactively develops appropriate solutions.
Required Minimum Qualifications: Bachelor's degree or higher and one (1) years of IT technical support experience; OR associates and three (3) years of IT technical support experience; OR High school diploma or GED and five (5) years of IT technical support experience.
Skills and Knowledge: In-depth knowledge of computer support principles.
Preferred Qualifications: Apple, Dell and Microsoft training and certifications.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC’s Know Your Rights: Workplace discrimination is illegal poster.
Salary : $62,300 - $81,000
