Resident Coordinator

Who We Are

The United Group of Companies, Inc. – celebrating over 50 Years in business - is a full-service, vertically integrated leader in real estate development and management with over 50 years of industry expertise. Our mission is to develop, build, and acquire vibrant communities where our residents, investors, partners, and commercial clients feel welcome, connected, and fulfilled. Our commitment to innovation sets us apart and is evident in our award-winning lifestyle programs. We firmly believe that where you live, and work, should be an experience that enriches and improves your life. United Group provides a place to call home and a space where businesses thrive in all the communities we join.

We are honored to have been voted by our employees as one of the Albany Time Union’s Top Workplaces for nine consecutive years and nationally recognized as a Top Workplaces USA employer for five years running – most recently earning the 2025 Top Real Estate Workplace distinction. We are also thrilled that our management company, United Plus Property Management (UPPM), has earned the Accredited Management Organization (AMO®) of the Year Award for 2024! To learn more about us, please visit our website: https://www.ugoc.com

Join Our Team!

We have an immediate need for full-time Resident Coordinator to join our team at College Suites at City Station, one of United Group’s professionally managed student housing communities located in Troy, NY. To learn more about our property, please visit: https://citystation.mycollegesuites.com/

Marketing Leasing

• Provide superior service to all prospects, residents, guarantors, etc.
• Actively involved in full leasing cycle, including but not limited to: follow-ups, tours, online applications lease signatures
• Monitor preleasing goals for both new leases renewals
• Partner with property managers and corporate marketing team in creation of marketing collateral, promotional items, marketing events, etc.
• Lead property teams in development execution of 90-day marketing plans that includes serving as a liaison between property team and corporate marketing team on initiatives
• Schedule and implement grassroots outreach efforts and develop relationships and co-marketing opportunities with a variety of local organizations
• Ensure Socially FIT compliance at properties by assisting in managing social media accounts and monitoring growth of social platforms for each site
• Shop, evaluate, and prepare quarterly market surveys in collaboration with on-site team and corporate marketing team
• Plan and executive marketing resident retention events
• Manage resident relations/activities budgets for each property
• Attend and/or speak at events to raise local awareness and generate a prospect pipeline for on-site team
• Utilize technological tools to reach goals, including but not limited to: online leasing platforms, marketing/collateral platforms, social media, Microsoft Office

Administration

• Serve as liaison and contact for the college and community
• Be familiar with community Rules and Regulations
• Assist with resolving walk-in and phone requests of residents, parents, and community
• Assist with responding to student/resident inquiries and needs
• Assist with resolving student/resident roommate differences as needed
• General office work including filing, answering phones and customer service
• Perform various administrative tasks as needed or as directed by the Property Manager and any additional responsibilities as required
• Supervise the planning, preparation, and implementation of lease up events, renewal parties, property events, competitions, and Resident Programs as approved by the Property Manager
• Other responsibilities as assigned

Operations

• Understand financial aid processes at respective campuses
• Aid on-site team in collections efforts
• Provide on-call coverage as scheduled
• Assist on-site team with property walks, wellness checks, and unit walks
• Conduct unit walk-throughs and inspections for resident check-out processes
• Willing able to coach and train Community Assistants to help with projects designed by Resident Coordinator
• Manage professional relationships with community partners, including but not limited to: local law enforcement, campus offices, vendors

Physical Demands Work Environment

• May be exposed to outdoor spaces, service areas, or other environments, which will, by their nature, have variances in air quality, temperature, walking surfaces, lighting, and other physical aspects
• May be exposed to substances such as – paints, cleaning agents, chemicals, which may have various odors that may be considered irritants
• Frequent body movements include lifting, moving, transferring, bending, stooping, squatting, and reaching
• Able to lift, push, pull, and/or carry objects weighing up to 50 pounds, unassisted, with twisting and turning of the torso, and stand or walk for prolonged periods of time
• Reasonable accommodation may be made to enable individuals to perform essential functions

Job Overview Requirements

• Job Type: Resident Coordinator, non – exempt. $20 per hour
• Work Hours: Full – Time; Monday – Friday, 9:00am – 5:00pm (weekend and evening hours as needed)
• Physical Requirements: lifting, moving, transferring, bending, stooping, squatting, and reaching
• Required Education: Associate or bachelor’s degree preferred
• Required Experience: 1 years of resident assistance experience. Student community preferred with property management experience.
• Qualities: Demonstrates integrity on a personal and professional level; Exceptional communication and leadership skills; Ability to solve problems involving residents, maintenance, and challenging situations.

Benefits & Time Off

• Medical – Highmark BlueShield of Northeastern NY – 3 insurance plans with HSA options; eligibility 1st of the month following 30 days.
• Dental Vision – eligibility 1st of the month following 30 days.
• Life Insurance – Company paid Basic Life Insurance Policy (1x Annual Salary) with additional Voluntary Life Plans; eligibility 1st of the month following 30 days.
• 401K Retirement Plan – Voya Financial; Employee Contribution Eligibility at 1st of the month following 90 days; eligible for Employer Match after 1 Year of Service; up to 4% Company Match.
• Additional Benefits – Employee Assistance Program; United Concierge Medicine (24/7 telemedicine service, including Mental Health); Calm App premium subscription; Learning Care Group (childcare tuition discount); Dependent Care FSA; Tuition Assistance Program.
• PTO – Personal (24 Hours), Sick (56 Hours), and Vacation Time (80 Hours; escalated based on years of service up to 160 Hours); eligibility after 90-day Introductory Period.
• Holidays – 10 Company Paid Holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected class covered by law.