What are the responsibilities and job description for the Desk Attendant position at The United Group of Companies, Inc?
Who We Are
The United Group of Companies, Inc. – celebrating over 50 Years in business - is a full-service, vertically integrated leader in real estate development and management with over 50 years of industry expertise. Our mission is to develop, build, and acquire vibrant communities where our residents, investors, partners, and commercial clients feel welcome, connected, and fulfilled. Our commitment to innovation sets us apart and is evident in our award-winning lifestyle programs. We firmly believe that where you live, and work, should be an experience that enriches and improves your life. United Group provides a place to call home and a space where businesses thrive in all the communities we join.
We are honored to have been voted by our employees as one of the Albany Time Union’s Top Workplaces for nine consecutive years and nationally recognized as a Top Workplaces USA employer for five years running – most recently earning the 2025 Top Real Estate Workplace distinction. We are also thrilled that our management company, United Plus Property Management (UPPM), has earned the Accredited Management Organization (AMO®) of the Year Award for 2024! To learn more about us, please visit our website: https://www.ugoc.com
Join Our Team!
We have an immediate need for three (3) part – time Desk Attendant(s) to join our team at Schaffer Heights, one of United Group’s professionally managed 62 active adult housing communities located in Schenectady, NY. To learn more about our property, please visit: https://www.schafferheights.com
- Turns on/off the answer service and promptly retrieves all messages
- Greets prospective and existing residents and assists them
- Answers all phone calls/takes messages and/or directs to the correct department
- Monitors the daily signup sheets and assists in updating them
- Assists office with mailing out flyers and related collateral
- In the absence of Management, opens model apartment
- Assist residents with various needs – valet parking, key entry, etc.
- Keeps work areas clean, orderly, and safe
- Completes daily log of property activity
- Patrols all amenity areas and check the parking lot for any activity
- Responsible for responding to resident’s request and emergencies
- Checks all lighting and any maintenance issues that need to be addressed; report to Maintenance
- Notifies property manager/on-call maintenance of all problems and potential issues
Job Overview Requirements
- Job Type: Desk Attendant, non – exempt - $15.50 per hour.
- Work Hours: Days/Hours vary depending on candidate/needs of the property. Weekends & overnights are required.
- Physical Requirements: walking, standing, light lifting and carrying
- Required Education: High School Education or equivalent is required
- Required Experience: Experience working in a customer service setting, preferably property management. Strong communication skills are required.
- Qualities: Demonstrates integrity on personal and professional level; Willingness to work respectfully with people of diverse backgrounds required; Ability to solve problems involving residents, personnel, finances, equipment failure, emergency situations, etc.; Good work and safety habits
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected class covered by law.
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