What are the responsibilities and job description for the Residential Specialist/Facility Attendant position at The Union Mission?
STATUS: Full time night shift positions available
REPORTS TO: Program Manager
RATE: $16.25/HOUR
SUMMARY
Union Mission provides resources for safe, affordable, and sustained housing. Our vision is to be the leading agency ending homelessness in Westmoreland County.
This position is a hybrid position where you will be trained in both the emergency shelter as a facility attendant and the enhanced program as a residential specialist. As a facility attendant your role will be to guide participants through the transition from homelessness to permanent housing and self-sufficiency while they live at the shelter. The Facility Attendant advocates for the organization's mission and promotes its vision and direction by providing housing and income-focused case management services to participants in our supportive housing program.
This includes conducting coordinated entry assessments, program advocacy, life skill development, customer service and donation coordination, community resource linkage, compassionate engagement through person centered philosophy, and trauma-informed care for a diverse population. Additionally you will:
● Supervise the resident activities of the shelter and ensure program rules and expectations are met.
●Ensure the residents' safety and the facility's security and cleanliness.
●Be essential to a team approach and commitment to ending homelessness working from a Housing First, Person-Centered approach.
● Create a safe and welcoming environment free of harassment, disruptive behavior, and health hazards.
● Assist with assessments for shelter eligibility and check-ins of new and returning guests, including intake paperwork, bag check, review of rules and emergency procedures, and coordinated entry assessment.
● Documents day to day activities of the shelter.
● Complete shelter resident intakes and exits.
● Ensure the health and safety of guests by monitoring guest behavior, conducting safety rounds, and implementing policy and procedures, including medication observation.
● Interact with donors, community members, and emergency personnel as needed.
● Report incidents or problems to the direct supervisor and leadership team on-call as needed.
● Maintain confidentiality, neutrality, and professionalism in the workplace.
● Attend regular staff meetings and trainings as required.
In your role as a residential Specialist, you will provide direct support and supervision to residents in the Enhanced Supportive Housing Program which is staffed 24/7.
This position will work in the Enhanced Housing setting to ensure a safe, clean and supportive permanent environment for individuals diagnosed with serious mental illness and having experience with the forensic system. Employees will help maintain facility operations, enforce rules, complete intake and exits, and offer trauma-informed, person-centered care aligned with Housing First principles.
Duties and Responsibilities
● Monitor resident activities and ensure adherence to program expectations.
● Maintain facility safety, cleanliness and security during shifts.
● Conduct intakes, exits and assessments for incoming and returning guests.
● Perform regular safety checks and behavior monitoring of residents.
● Coordinate with community partners and emergency personnel when needed.
● Maintain daily and incident reports and other required documentation.
● Participate in staff meetings, supervision and ongoing training.
● Foster a respectful and welcoming atmosphere within the facility.
● Report maintenance issues, resident concerns or policy violations.
● Reports incidents or problems to the direct supervisor and leadership team on-call as needed.
● Maintain confidentiality, neutrality, and professionalism in the workplace.
● Assist in the implementation of service plans and encourage life skills development.
● Other duties as assigned by the Program Manager, Assistant Director or Executive Direction.
Skills/Qualifications
● Must be at least 18 years of age.
● High School Diploma or GED required; an associate degree in human services or related field preferred. An equivalent of education and experience will be considered.
● Experience working with individuals with behavioral health, substance use disorders and forensic histories preferred.
● Ability to maintain professionalism, confidentiality and ethical boundaries.
● Strong verbal and written communication skills.
● Possess a valid PA Driver’s License.
● Ability to pass background clearances (Act 33, 34, and 151).
● Demonstrated knowledge of local community resources and services.
Minimum Requirements
● A High School Diploma or GED
● Must possess a valid Driver’s license, acceptable driving record, and deemed insurable
● Ability to maintain accurate records and file timely participant progress notes in an electronic data system
● Ability to maintain a high level of ethical conduct regarding confidentiality, dual relationships, and professional stature while ensuring a safe, professional, and supportive environment
● Flexible schedule with availability for required trainings and community activities
● Demonstrate the ability to handle the physical, mental and emotional demands of the role
Benefits:
- 401(k)
- 401(k) matching
- Paid Time Off
- Medical, Dental and Vision Insurance
- Holiday Bonus Pay
Physical Setting:
- Office
Schedule:
- Day shift 8 am- 8 pm/7 am- 7 pm
- 2-2-3, 12 hour shifts (YES! That is every other weekend off!!)
- Year round work
People with a criminal record are encouraged to apply
Ability to Commute
- Latrobe, PA 15650 (Required)
Ability to Relocate:
- Latrobe, PA 15650: Relocate before starting work (Required)
Work Location: In person
Pay: From $16.25 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16